Winnings not paid by Vegas Red Casino

UNRESOLVED
peppe34x Italy
posted on May 23, 2015.

Hi, thanks for your help, I have a problem with Vegas red,They do not want to pay my winnings of about 14000 euro, using the generic phrase "has violated the rules of the casino".
I have not violated any rule, I played as permitted by Playtech software.
I won with the bonus (attach files) and with the free spins later won a total of about 14000 euro
I demand the manager of casinò to verify the story and find a peaceful agreement .
Thanks for your attention.
Best regards.

AskGamblers
posted on May 29, 2015.

@peppe34x,
Any update considering your complaint, thank you?

peppe34x Italy
posted on May 29, 2015.

No news or contact, do not respond to mails of support, in practice they are ignoring me :-(

peppe34x Italy
posted on June 2, 2015.

It s incredible, they invent rules that the terms and conditions do not exist, they say that I have broken a rules, but these rules there aren't in the terms and condition signed , only excuses not to pay.

peppe34x Italy
posted on June 6, 2015.

Their mail support reply only different excuses for not pay my winning.

peppe34x Italy
posted on June 6, 2015.

Their mail support reply only different excuses for not pay my winning.