Winner Casino Withdrawal Problem

Complaint info
Winner Casino
Disputed casino
Verification issues
Reason
Unresolved
Status
nikrids posted on Thursday, 26. September 2013

Evening,

I recently won 24k online using winner casino. They had paid me out before for wins around 1k with no problems.

I then received the below requests: (NEVER MENTIONS ANYTHING ABOUT POSTING)

We are still awaiting for your copy of the following documents:

- A notarized copy of your identification document

- Proof of address

- Front and back copy of your card ending in ****

- Signed Deposit Confirmation Form

I sent all this back then they requested a notarised copy of my id (signed by a lawyer) & to be posted to P.O. Box 2642 Makati Post Office,Gil Puyat Avenue, Makati City. I wanted to send it via courier express 2 days but they wouldn't touch a PO address, I requested another address on live chat but they said they didn't have one.

I e-mailed a copy of my notarised ID and sent them to the PO Box address using royal mail and notified Winner I had sent them. A day later after chasing to see if they had received my e-mail they then told me there's another address.

Its been a week now since I withdraw, it was take another 6 days for them to receive my docs, I'm worried these will not get there and I'll have to re-send to the other address so could be weeks before I get my money.

I've had accounts will all the other major brands and have won big amounts with Betfred and have had no issues.

With large amounts of money involved I'm worried I won't get it.

Winner Casino posted on Saturday, 28. September 2013

Dear Nikrids,

We would like to congratulate on your winnings – we are glad to see that you had wonderful and profitable time in Winner Casino.

We have reviewed your account and we see that you had a few withdrawal requests which were in a state of processing according to out Terms of Use. Each withdrawal undergoes several verification checks including validation of the documents that you have sent. We are pleased to inform you that your withdrawals have already been approved on our end - you will only need to allow some time for delivery of the funds to the payment option that you have chosen. The status of your transactions has also been updated in your casino account. Please let us know should you need any assistance - we will be more than happy to help.

We hope that you will keep on having great time with us and keep your winning streak going.

Sincerely,

Winner Casino

AskGamblers posted on Wednesday, 2. October 2013

Complaint Unresolved.

Other complaints

View all

Have troubles with Winner Casino? Submit a complaint or Learn more .

32 of 69
Resolved Complaints
3 days
Average Response
2 months
Avg. Complaint Life
6116 USD
Average Amount

Unresolved

250
disputed amount

I win about 200 euros or more, from 30 euro sign up bonus, complete all wagering requements, make a deposit , when i want to withdraw i see ...

Read more

Resolved

R 30000
disputed amount

I have requested two withdrawals for R19000 and R 11000 and I have not received any payments and they say it has been approved and processed. After ...

Read more

Unresolved

£ 4141
disputed amount

Hello my account has been frozen as I was about to withdraw my 4,141 gbp winnings....this casino has paid me previously so I do not know why they ...

Read more