After signing up to Winner mid-November for their 200% bonus offer I place various bets on sports and in the Casino, adhering strictly to the terms and conditions at all times. I struck lucky on a roulette spin I believe it was then again on the slot Gladiator leaving me with £3643.63 in my account. I obviously wanted to withdraw my winnings so after completing the wager requirements I asked for a withdrawal. This is where the trouble started.
I sent off my documents to be verified as per any other bookie I've dealt with, but then they requested I send notorised documents to an address in the Philippines. After much discussion I reluctantly accepted and spent money on getting my documents verified and then further money getting them posted (Tracked) to the Philippines. I emailed them copies of these documents to make sure they'd accept them once they arrived and they confirmed, but said they needed the physical copy.
Anyway some time passed and it was still showing that the Manilla post office was processing the item so I got in touch with royal mail. After a few conversations and them investigating I was told that the Manilla post office tried to deliver to the address but nobody would sign for it. I cant now think of anything else I can do and feel they are trying everything not to pay out. What would you recommend doing now?