Winner Casino - Withdrawal and verification

UNRESOLVED
posted on December 8, 2013.

Hello i all of a suden having problems withdrawing . No surprise I can deposit fine but as soon as I win I need to send my ID. One of the cards I used has a high limit of 10k I'm certainly not sending that to them , where do I stand with this?

posted on December 9, 2013.

Dear Downer69,

Please allow us to explain a bit more about the withdrawal process in our Casino. We would like to provide highest level of security for our customers and in order to do so we have regular security verification which apply to all customers. Please rest assured that all documents sent to us are kept in encrypted files with limited access. We encourage our customers to cover the middle four digits of their credit card number as well as the CVV2 code on the back of the card as an additional security measure.

Once we have received the necessary documents we will update your account and we shall proceed with the checking of your withdrawal request. We will keep you updated on the status of your withdrawal requests via email.

We have tried to find your account with us but unfortunately we were unable to do so. Please provide us with your username or the registered email address in our casino so that we can give you more detailed information about your account.

You can contact us at any time via chat, email or phone call - we are available 24/7 and we will be glad to assist you.

Sincerely,

Winner Casino

AskGamblers
posted on December 13, 2013.

 Any updates here?