Winner Casino Withdraw Problems

Complaint info
Winner Casino
Disputed casino
Declined payment
brownierovers1 posted on Thursday, 18. April 2013

I recently signed up to Winner Casino. They gave me a free £30. I played through all the wagering requirements and turned this into over £400. I wanted to withdraw these funds but was advised i could only withdraw £200 and i had to deposit £50 first before i could make a withdrawal. I deposited £50 and tried to make the withdrawal of £250 as advised i could by the customer support team. After a full day of waiting i noticed the withdrawal was still 'waiting' to be processed. I rang up and after being put on hold by the first advisor i spoke to for 15 minutes who then hung up, i managed to speak to another advisor who said that i needed to send in proof of identification.

Not happy with this as they were withholding my own money from me (which i class as theft) i asked if they could put my original £50 back in my account and i would email them my proof the following day for the further £200. They refused to do this and are still withholding my money from me.

I want to know why they need my ID (which i will send tomorrow) as no other gaming sites have ever asked for this. And why this was never mentioned to me in any of my many conversations with the customer support team.

Its seems they are quite willing to take money but will not give it back without making you jump through hoops!!

AskGamblers posted on Tuesday, 21. May 2013

 Apologies from Winner Casino for not replying to this before! Is it solved meanwhile? Please update us!

Other complaints

View all

Have troubles with Winner Casino? Submit a complaint or Learn more .

34 of 73
Resolved Complaints
3 days
Average Response
1 month
Avg. Complaint Life
5408 USD
Average Amount


£ 1400
disputed amount

Tonight I deposited £1100 total over 6 deposits and in the end I finished on £1400 when I've gone to withdraw my funds it just come with an error ...

Read more


R 1200
disputed amount

I am having trouble to withdraw my winnings. I am using a Visa card to deposit funds and withdrawn my winnings using the same card. I received a ...

Read more


£ 2000
disputed amount

Hello Last wekend i was play slots on this online casino. When i was start play that game i was hope to get bonus game. I was play with 50£ bet ...

Read more