Winner Casino fail to look out for comulsive gamblers

UNRESOLVED
posted on April 18, 2013.



usual story, joined on ipad, made a £300 deposit, won loads then lost loads. the chase begins and i can not remember even making any further deposits. over 2 days £2400 was placed with a number of consencutive £300 deposits. less time ebtween games and increase in stakes. clear comulsive behaviour.

Winner casino can see these trends but do nothing; except ring me to offer me 20% cashback.

I try claim this and im told my account must be close becasue ive said i have a probelm, which them resulted in no cashback, no nothing.

I want to make a claim in the county court on the basis that this casino has failed to act responsably. at one point my balance was £2000 following a £1500 win on one spin, but due to a £75 bonus on a £300 stake, when this balance of £200 had reduced to £800 I STILL COUILD NOT WITHDRAW IT

posted on May 24, 2013.

Good day,

Here at Winner Casino we always aim to provide the best possible experience for all of our customers. We offer big variety of games so that everyone can have fun and enjoy their stay with us. Each customer is free to choose a game of their preference and play it in a manner of their choice.

As a company dedicated to responsible gambling we have taken measures in which you can limit your activity in our Casino:

• We provide the option to set personal deposit limits in your account

• In case no personal limit has been set, there is a default deposit limit for each account

• Each game offers certain bet limit

We have reviewed your case and we can confirm that your account has been closed in accordance with our Responsible Gambling Policy immediately after your statement that you have problems with your level of gambling. We consider that it is the right of the customer to choose what game they would like to play, how often to play and what bets they would like to place. We were not made aware of your gambling issues prior to the conversation you had with our representative. Following the declaration of your gambling problems we took actions on the spot to have your account closed.

We have also checked the activity in your account prior to the closure and we can confirm that no attempts to withdraw funds have been made since the opening of your account. We are also unable to locate any queries from your part regarding the withdrawal process in our Casino.

Thank you for your patience and understanding.

Sincerely,

Winner Casino

AskGamblers
posted on June 22, 2013.

 Any news here?