Dear Mario,

We have reviewed your case and we would like to assure you that any player of Winner Casino who has gained profits is allowed to withdraw his funds after the successful completion of the Terms of use of our Casino. In order to provide the most pleasant experience for all of our customers we come up with various promotions. They give the players the chance to enjoy the games we offer by playing with additional amount of money that we give as bonus. In order to keep the fair gaming our customers need to play through a certain amount of money which is entirely based on the deposit they made and the bonus they received. The amount they need to wager can be played on a huge variety of our games. Every bet which is placed on the games which count towards the bonus requirements will bring you closer to the completion of the conditions of the Casino. As soon as the conditions are met your withdrawal request will be reviewed. Upon the receipt of valid documentation which we require to validate the personal identity and if needed, the legitimacy of the used payment method, it will be likely that your withdrawal request will be processed.

With regards to your account with us, we can see that you are yet to complete the requirements stated above. We will be more than happy to explain everything related to the withdrawal process in a personal communication to you – as we would like to keep the details of your account with us safe and private.

Sincerely,
Winner Casino

 Winner Casino decided to try to solve their closed complaints, so this one is reopen! Is this issue resolved meanwhile?

 Mario, can you update us please, about the status of this complaint?