Winner Casino does not pay me out

RESOLVED
posted on August 10, 2013.

I have been a member of Winner Casino for some time now initially was very happy with the games and the service and in time became a VIP Member.

Unfortunately my relationship with Winner has now taken a turn for the worse over the past months and the final straw is the obvious change in policy on payout of fare and square winnings to its members in a timely fashion.

On Monday 05/08/2013 I won a reasonable sum and now have two withdrawal requests of £300 and £2700 outstanding ... we are now on day five, the withdrawal requests have not been processed despite being told they would be processed on day 3. I have emailed the casino on a daily basis since and have spoken to support via online chat and keep being told the requests are being processed ... I am a member with a number of other online casinos and have not ever had this kind of trouble with withdrawal requests processed quickly with no fuss.

Very Disappointed

posted on August 12, 2013.

The issue has now been resolved thanks to a more helpful member of the support staff ...

AskGamblers
posted on August 14, 2013.

 Complaint solved!

AskGamblers
posted on August 14, 2013.

 Complaint reopened, Winner Casino wants to post a reply before the matter is marked as solved!

posted on August 14, 2013.

Dear anongambler,

We are glad to see that your concern has been resolved. We would like to give you more information about the withdrawal process in Winner Casino. Normally we need three business days to process any withdrawal requests since the date and time of your initial request. The only possible delay that may occur would be due to the weekend – our timetable is based only on the official business days. We will do our best to keep handling any concerns you may have within the briefest delay possible.

We hope that you will keep on having good time at Winner Casino and you can keep your winning streak going!

Sincerely,

Winner Casino