on the 26th May 2012 I opened a new account with 'winner casino'. I had found the casino via a google search which put it as number 1. I then went on to open a real account and deposit £200 real money, which 'winner casino gave me a £600 welcome bonus.I did not submit a code to obtain this bonus, it was just in my account. I played roulette and took my initial money up to just over £1400. I felt it was a great result and needed the money so I wanted to withdraw my winnings. However I had to clear a wager, which I went on to do that night.

I then requested a withdrawal, it was at this point 'winner casino' requested card details to be faxed to them and proof of address, which was sent. Then I recieved another email requested a notarized copy of my personal id to be sent to the phillipines. I phoned there support and asked why this was the case, and they told me management will sometimes ask for this information. I asked where I could get this from and they told me Id have to see a government agency to obtain this. I then asked if I get hold of this information whether I could just email the official form, they said I had to send it via mail, which would take up to 3 weeks.

So far I have had no luck in getting this notarizsed id and my money and winnings were locked into my account. Winner then took out there welcome bonus of £600 and I was left with my initial deposit and winnings, I continued playing until I took this amount up to £2400. It was at this point that I recieved an email from 'winner' saying 'they checked your gaming pattern and we found that he violated our Terms and Conditions ' and took away my winnings and took my account back to £200. However they still wont refund the £200 back into my account and have made it extremely stressful and difficult.

I was wondering if you could give me some advice on this matter on where I stand

Regards
Jason Quince

Leave your comment about this complaint

winner Operations reviewed On 06/12/2012

Hi There

I am a memeber in Winner Operations managment .
I have just read your post and i want to refer to few points :

1. I am going to make sure that whatever was the case you will get your money back ASAP. I am sorry for this matter

2. you were promped by a messege which allowed you to accept or decline the bonus ( displayied upon every bonus Winner casino is issuing )

3. Your account indeed was reviewed . I Looked it over personally and indeed you were playing with your 300% bonusa in an abusive way to collect the redeemed bonus funds

Thank you

Operational Managment

Write your Review

In order to be able to write comments, you need to sign up for an account first. Click here to sign up now!

After sign up process is complete, you will be automatically returned to this page.