Winner Casino - apparent bonus abuse

UNRESOLVED
posted on December 16, 2013.

I have recently logged into my winner.com account and deposited £100 for the bingo bonus as it was a 300% deposit bonus.

The deal was that £150 of the bonus was used in games and then £150 of the bonus used for bingo.

I placed my initial bet with winner.com which eventually won and i received that money back. (This was the £100 initially deposited)

I then used my £150 games bonus and played it through on the games part of the site playing the game deal or no deal and some various slot games. Once i had completed the wagering requirement on this amount, i placed what i had left on a sports bet as i had completed the requirement.

I then bet on a horse race believing that the money could be used this way as i had completed the requirement and as such it was 'my money' per say. I did not have a warning on the site saying that this could not be used for this bet and so carried on.

This bet won also and i then wanted to withdraw my winnings. I selected to withdraw and was then asked to send in multiple parts of my ID including a recent bank statement which i have completed almost as soon as i got the email.

A few days later i have received an email from winner.com stating they have removed all my money but the inital bet stating that i am bonus abusing on the site? They have given me no explanation but just a tenious link to their terms and conditions?

I hadnt even had time to use the bingo £150 that i got with this.

Can anyone assist me as at present i feel cheated out of my winnings and i dont actually realise what i have done wrong?

posted on December 18, 2013.

We would like to hereby address Mrmower’s concern about his gaming activity at Winner.com.

Mrmower has registered an account via the Sports platform at Winner.com and made his first deposit at the end of October. After some activity in the Winner Sports platform, he decided to withdraw his money.

A new deposit transaction via the Bingo platform of Winner.com has been made by the customer on the 10th of December. As Mrmower assured our customer service representatives that he would like to play in Winner Bingo, we have decided to make an exception of our terms and conditions (according to which, new customers are allowed to receive the First Deposit Bonus within 72 hours of their registration at Winner) and we have credited his account with the First Deposit Bonus at Winner Bingo.

Immediately after receiving the First Deposit Bonus in Winner Bingo, Mrmower has placed a bet for all his available funds in the Winner Sport platform. After this, the customer continued wagering only the credited bonus amount in the Winner Bingo slots and scratch card games. As specified in the General Bonus Terms & Conditions on the Winner Bingo website:

9.8 We will have the right to withhold or otherwise decline or reverse any pay-out or Winning amount or amend any policy in the event that we suspect you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of an existing game or a new game. It is clarified that we may determine that such an abuse has taken place also if your activity in our Online Casino, by itself, is not abusive, but your activities in other online casinos in addition to our Online Casino, taken as a whole, constitute such abuse of our bonuses, promotions, policies or rules.

As the deposited funds have been used in a different platform in Winner.com (Winner Sports), all winnings generated in Winner Bingo that have been further used for obtaining winnings in other Winner platforms, have been removed from the customer’s balance.

Mrmower’s initial bet in Winner Sports and the winnings, generated with this bet are still on the customer’s account balance in Winner.com and their withdrawal is currently being processed by the Financial department of the company. We have kept the best practices in customer services, by informing Mrmower about on every step about the actions, described above.

We hope that this explanation helps further in clearing out the current situation.

Best regards,

Winner Risk Management Department

posted on December 20, 2013.

[b]Here is a copy of the T&C's that i had.[/b]

300% NEW BINGO PLAYER

You will receive your 300% up to £300 New Bingo Player Bonus instantly, as soon as you make your first deposit at Winner Bingo on minimum of £10 or more.

For Example :

YOU DEPOSITYOU GETYOU PLAY WITH £20 £60 Free £80

Please note that First Deposit Bonuses are made of 150% bingo bonus and 150% games bonus as follows:

YOU DEPOSITBINGO BONUS YOU GETGAMES BONUS YOU GETYOU PLAY WITH £20 £30 Free £30 Free £80

In the interest of fair gaming, in order to cash out any amount of money you must wager at least 5 times your bonus bingo bonus amount per bonus and at least 8 times your games bonus amount per bonus.

For Example :

YOU DEPOSITBINGO BONUS YOU GETYOUR MINIMUM WAGERING (x5) £20 £30 £150

For Example :

YOU DEPOSITGAMES BONUS YOU GETYOUR MINIMUM WAGERING (x8) £20 £30 £240

Please note that bingo bonuses can only be used to purchase bingo cards. Please note that games bonuses can only be used to wager on slot machines and scratch card games.

If you withdraw/transfer before having reached the minimum wagering requirements, your bonus and winnings will be void.

If you withdraw/transfer after having reached the minimum wagering requirements, your bonus will be void but you may keep your winnings.

The bonuses will be retrieved within 7 days if there is no spend on the account

Please Note this offer is only valid in the first 3 days of registration. If you make your first deposit with Winner Bingo more than 3 days after your registration you will not receive this bonus.

In addition Winner Bingo General Bonus Terms apply at all times.

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[b]I will also post the General Bonus Terms which it also mentions[/b]

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General Bonus Terms – Everything to Know About Winner Bingo Bonuses

bingo.w­in­ner.co­m/g­ene­ral­-bo­nus­-te­rms­/#300 3/4

particular bonus.

Once a player accepts the bonus they are unable to opt out at any point unless agreed by the licensee. Please contact customer services if you wish to opt out at any point and a decision will be made as to whether the bonus is cancelled and any funds retrieved.

Any bonus issued is valid for a period of 30 days from the date of issue unless otherwise stated in the specific promotion. Any remaining/unused bonus at the end of the stated period will be removed from the player’s account.

Any promotion offered is valid for a period of 30 days from the date of offer unless otherwise stated in the specific promotion.

If a player’s bonus and pending award balance reaches zero at any point then any outstanding wagering requirements will be cleared and the bonus will be set to ‘spent’. The order of spend when a player stakes on a game with a bonus with wagering requirements will be: ‘1st cash’, 2nd ‘pending award’, 3rd ‘bonus’ .

If bonus funds expire and are retrieved, the amount retrieved will be removed from the wager requirement for the said bonus

All jackpots that are won when set to an automatic payment will be returned to the ‘pending award’ balance if a player has an outstanding wagering requirement relating to that bonus category

Bonuses from Winner Bingo that have yet to be redeemed cannot be transferred to any other betting platform

If you withdraw/transfer before having reached the minimum wagering requirements, your bonus and winnings will be void

If you withdraw/transfer after having reached the minimum wagering requirements, your bonus will be void and you may keep your winnings

The play bonuses will be given only once per household and/or per account, as per our terms of use.

If a second account is opened it will be closed and all play bonuses and winnings may be cancelled

Players with one or more pending withdrawals currently in their account are not eligible to receive any bonuses, promotions and related prizes. Abuse of this policy, as defined by the casino, may result in cancellation of the player's winnings

Winner Bingo reserves the right to review transaction records and logs at anytime, for any reason whatsoever. If, upon such review, it appears that player/s are participating in strategies that the casino in its sole discretion deems to be abusive, we reserves the right to revoke the entitlement of such player to the promotion

Winner Bingo reserves the right to change the terms and conditions of this offer at any time and it is your responsibility to periodically check here for changes and updates

Each time you place a wager at Winner Bingo, you’ll earn Loyalty Points . As your Points accumulate, you can redeem them for bonuses in your real money player account. If you have not placed a wager for a continuous period of ninety (90) days, we will be entitled to remove all

Loyalty Points balance from your player’s account

In the event of a dispute, all decisions made by Winner Bingo will be final

Any bonus terms & conditions are subject at all time to Winner Bingo Terms and Conditions

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[b]

Please can the Winner representative tell me in any of these terms and conditions that i have from the picture i took of the T&C's where it states that the initital deposit has to be staked in Bingo?

Or have Winner.com since changed their T&C's in order to effectively take everyones money and avoid paying out? [/b]

posted on December 27, 2013.

We would like to address Mrmower’s concerns about the terms and conditions at Winner.com.


The terms that you have quoted applies on the bonuses and promotions in the Winner Bingo website and is not solely based on one amendment. We abide by the Terms and conditions found here: http:/­/bi­ngo.wi­nne­r.c­om/­ter­ms-­and­-co­ndi­tions/ which is governed by Antigua and Barbuda.


As specified on the page which you can access through the link shown above;

12. CHANGES TO THIS AGREEMENT OR THE PRIVACY POLICY

12.1 We may, at our sole discretion, make changes to this Agreement, the rules of the games on the Online Casino or the Privacy Policy at any time.


In addition;

13. TERM

This Agreement is effective from the moment of acceptance by you by clicking on the "I Agree" button, and shall remain in force for an unlimited time, unless terminated in accordance with clause 9.7. For the avoidance of doubt, it is agreed that you are bound by this Agreement if you use the Online Casino or the Website or the Software in any way, including, but not limited to, initiating or making a deposit through your Player Account or submitting your deposit details to us.


According to Article 16 of the General Bonus terms, which is the amendment that you are referring to;

In the interest of fair gaming all bonuses linked with deposits must both be turned ‎over in the product where the deposit has been made. Using same funds in several ‎products in order to obtain multiple bonuses may be considered as bonus abuse


We have removed the Bingo Winnings that you have generated and placed your deposit back on to your Winner.com account as well as the winnings generated in Winner Sports, as an exception to the General Bonus term specified above.


We hope that this explanation helps further in clearing out the current situation.


Best regards,

Winner Risk Management Department