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This is what I call professional and responsible Customer Support.
Keep up the good work!
Complaint History
walker666 submitted a complaint.
Winner Casino responded.
AskGamblers responded.
AskGamblers responded.
Solved successfully.
Winner Casino - account blocked
my account has been blocked my password changed i cannot get hold of anybody to have my funds put back into my account cant access anything would like my money being put back on my visa card thank you
Dear walker666,
We have performed a full-scale investigation into the issue and have not found anything to be problematic with your player account whatsoever.
Perhaps it is possible that you are entering the incorrect password when trying to log in? We would like to assist you but cannot change or reset your password unless specifically requested to do so.
We invite you to please send an email to support.casino@winner.com requesting a password change, which we will be happy to do for you. Hopefully this should solve the problem.
Thank you for your continued patronage, and we look forward to assisting you further and seeing you back again at Winner Casino soon.
Any updates here?
Seems that everything is all right with the players account, so we can close this case as solved!
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