WinBig 21 Casino - impossible to withdraw my winnings

zebra592005 France
posted on March 13, 2014.

I completed my wagering and I can not withdraw my winnings, the casino invoked as excuses I have not reached the playtrough then that is wrong.

Then the casino told me there was a technical problem with neteller, the problem has existed for more than 15 days.

This casino has blocked the system to prevent me from making a withdrawal in order that I lost my total balance.

I want you to intervene so that I can withdraw my winnings

thank you

zebra592005 France
posted on March 17, 2014.

I still can not withdraw my money

zebra592005 France
posted on March 18, 2014.

So conclusion have you check because I still can not withdraw my winnings, thank you to unlock your system.

zebra592005 France
posted on March 20, 2014.

unsolved problem!

The system asks me to make a deposit by neteller as my last deposit was by neteller.

Please fix this problem immediately, thank you

zebra592005 France
posted on March 22, 2014.

The situation does not move, this is the chat conversation about it.

Please wait for a site operator to respond.

You are now chatting with 'Paul'

Paul: Hi

roland porcq: Hi

roland porcq: I can not withdraw from neteller, it is noted deposit not done while I introduced this method several times

Paul: ok please wait

Chat session has ended.

zebra592005 France
posted on March 24, 2014.

I remind you of your commitment to me in response to your email of 29 January 2014

Dear Roland

Thank you for contacting winbig21

We would like to inform you that due to a technical question

Once your withdrawal delayed us, but it will not happen

again future.You can come online and start playing

with us and save.

For other assistance contact live help or

call us toll-free 24x7.


Casino support team Winbig21

Email - [email protected]

Call us toll free: - U.S. +1-8886685258

zebra592005 France
posted on March 27, 2014.

My last conversation chat:

james : hello

roland porcq : goodnight

roland porcq : here is there is always the worry to withdraw my winnings

roland porcq : it is noted make a deposit neteller while the latter has already been done because I deposited by this means

james : please give a moment

james : let me check

roland porcq : ok

james : sorry, but you're staying paris

james : So, you must first complete the paris

james : and you got a pop-up message on your

james : screen when your bet will be completed

roland porcq : the bet is already done and it has long

roland porcq : check the wagering requirements you will see by yourself

james : yes , but our system shows that you are still awaiting your bet

roland porcq : then tell me how much I still have to build ?

roland porcq : it is possible that either ?

roland porcq : as the promotion is no longer fund

james : sorry but at this time we are able to verify the bet that there is some technical issue , but this time you get an automatic pop on your screen.

roland porcq : ok so I continued my complaint gambers ask , do not call me in the future to drop like that day because I would table more about this rival causing too much trouble at all levels

roland porcq : good evening

zebra592005 France
posted on March 28, 2014.

In the end, I continued to play and I am sure to have completed my playtrough, despite the system prevented me to cash my winnings.

As you can see, all means are good for you on this casino Prevent win, only your money interests.

Especially do not drop this casino, the various complaints about them proves that it is not reliable.

Personally I'll take care to make them bad publicity on the web.

I closed my account so you can close this topic.

Thank you.