Winbig 21 Casino - Didn't get Paid

UNRESOLVED
posted on November 20, 2013.

I won and did a withdraw and its been over a month and i still didn't get paid. I waited and did everything that they ask but i did not get my winning.

posted on November 20, 2013.

told me to wait so as of right now i'm still waiting for my check.

posted on November 21, 2013.

we sent you draft of $4000 from our end. Please wait for few days..

posted on November 21, 2013.

205345197099092 1,000.00 Wire Transfer COMPLETE Nov 8, 12:59:56 AM

205345197099026 1,000.00 Wire Transfer COMPLETE Nov 8, 12:59:56 AM

205345196116985 1,000.00 Wire Transfer COMPLETE Nov 8, 12:59:56 AM

205345196116813 1,000.00 Wire Transfer COMPLETE Nov 8, 12:59:54 AM

this is the information that was shown on my account regard my wining. i've been waiting to see that 4000 since then but i was told that i will get a check instead. i ask Sam for tracking number but was unable to provide. i will wait and see if you can really get your winning when you play at winbig21.

posted on November 22, 2013.

ok, i will ask finance to give you tracking no. Don't worry about payments. We have processed from our end.

posted on November 23, 2013.

i'm still haven't got my check and the finance team haven't contact me. now its the weekend you are making me wait again until Monday. if a payment was made to me then you should be able to provide me with the check number. what i don't understand is why you ask for my bank info and then didn't wire my payment instead sending a check.

Please provide the tracking number and payment detail to my email and i will cc support at AskGambler to verified. Everyone should wait to see if I get paid before signing up an account with WinBig21 Casjno. I will let you know if this casino is SAFE or a SCAM.

posted on November 26, 2013.

we have processed your draft of $4000 from our end via fedex. You will receive tracking no. soon at your email.

posted on November 28, 2013.

I received the check today for $4000 but i was unable to cash it because the bank is a foreign bank . the money was suppose to be wired but it became a check. now if i want to cash it i have to go to a foreign currency exchange location and the process can take up to 6 week before i get the money. That is only if the bank is able to collect that $4000 and then they will deduct money for cashing it and exchange fee. if i do it at my bank then it can take up to 13 weeks. the check should of been from the us bank and if not it should of been a wire. ....is this a scam??

WinBig21 Casino did send the check but there is an isuue with cashing it. I will wait to see what they will do and will keep you update.

posted on December 1, 2013.

i've deposited the check now waiting for 4-10 weeks to see if my bank is able to collect the fund from a foreign bank.

posted on December 2, 2013.

hope cheque will be cleared soon..

posted on December 3, 2013.

i wont know if the check will clear until at least 4 week later.

posted on December 5, 2013.

if cheque cleared, please confirm us..

posted on December 7, 2013.

i wont have a update by the bank until at least 4 more week. this is such a hassles.

posted on December 10, 2013.

please wait for some more time. Next time, we will consider these things..

posted on December 12, 2013.

i haven't gotten the fund yet. Wells Fargo Bank is verify the authenticity of the check and merchant. it will take 4-10 weeks.

posted on December 14, 2013.

still waiting for Well Fargo Bank to be able to get the fund from Royal Bank of Canada...hopefully next time winning can be wired instead of sending a bank check.

posted on December 16, 2013.

We will send you wire next time..

posted on December 18, 2013.

haven't got a the fund yet. still waiting

posted on December 26, 2013.

As I'm still waiting for my payment on the check that i received from my winning since 11/2013 to clear with my bank I decided to play again to see if WinBig21 would pay me via Wire Transfer as they say they would on my next withdraw. Therefor I continue playing and today in Christmas Day and I made another withdraw for my winning. on 12/25/13 at around 8:15 a.m. (PST) I withdraw $2000 from my WinBig21 Casino account. I hope that this time around the casino will wire my money and pay me. I'm waiting for a total payment of $6k from them....will i get PAID from WinBig21 Casino?

posted on December 28, 2013.

Today i finally received my winning of $4000 and after all the fees i got about $3900. Thanks. Now i'm waiting for the $2000. Hopefully they will wire this time.

posted on December 30, 2013.

great..please mark this issue resolved !!

posted on December 30, 2013.

Today I won big at WinBig 21 Casino and I wanted to cash out my winning of $12,711.15. However i wasn't able to. I contacted live support and James informed me that only $500 of my winning was cash-able and the rest is not valid. He said due to system fault I was given a weekly cash back bonus one than once a week. However, i been getting the same bonus since 2012 and there is not where on the website or on the terms and condition of the bonus that indicated of such rules. Due to the amount of the winning and the amount of money i have deposited so far with them...I would like to escalate this to a higher authority to look into this. Please advise...upon request i can provide screen shot, transcript log between me and the casino, as well as financial statement.


How can I verified what i was told was true and how can i get my winning?