William Hill Casino confiscated my winnings

posted on October 25, 2012.

Hello , i would like to take the oportunity first and thank you for providing this great serivce.

So i registered and played at Williamhill casino .On the 11th of the current monthy after playing in their download casino and claiming a bonus a made a reasonable win of 1630 euros. I proceeded to withdraw and then send my documents after they requested them . Later on the casino payed my original deposit to my neteller account and closed my account without any notification . So after contacting them i was told my account was closed and my winnings where confiscated.After i confronted them about it they told me i violated a term of the bonus. What term they have yet to tell me and every email i send them pretty much has gotten a reply that is very vague, they dont tell me anything other than that i have violated a term , what term and how i violated apparently is information i am not allowed to know. and very final , they just tell me it is within their right to do so.

For your information here is the mail from their english support team. I can gladly provide you with more mails but their are from the Greek support team and are in Greek.

Hi Avgousta,

This is Jose from the Customer Services Team.

As previously advised, the decision to close your account and remove the amount of your balance is absolute and final judgment of management Willian Hill, after official inspections carried out by our security department. Unfortunately we can not disclose to check the criteria and the software with which these tests are to know the exact reason for which it was removed and the amount has been deactivated your account.

Thanks for your understanding and cooperation.

Another matter i see in your guidelines you want screenshots as proof however in this form there is no place to attach them . Is there an email i can send you screenshots or even better forward the mails i got from Williamhill.

posted on November 13, 2012.

I got an email from askgamblers about this complaint saying that if i don't reply this will be closed . I do not understand why i need to reply i thought we were waiting for the casino to reply to this .