Ruby Slots Casino - Stalling payment for months

RESOLVED
posted on May 20, 2016.

I have requested my withdraw for over 2 and a half months, finally got the deposit approved over a month ago and they still will not send out payment, I have contacted Ruby Slots a minimum of once a week by email and phone. I keep getting told that my payment is at the top of the list and they are waiting for payment verification. But still no payment. They tell me that they will email me the tracking as soon as it is sent but I haven't heard anything back.

AskGamblers
posted on May 25, 2016.

Dear @dreamteam2016,

Please let us know if there's some update on your issue.

posted on May 25, 2016.

No update, I emailed Tara (payout manager) 2 days ago for an update and still have not received a response.

posted on May 25, 2016.

The last response I received was Friday May 20, 2016. And it is the same response I have received for weeks with no further information. I pasted the response below.

Thank you for contacting us.

The processor's confirmation has not arrived yet, we are simply awaiting for
the information and I will get back to you immediately.

Rest assure your payment is in my hands and it's been handle.

Please accept our sincerest apologies for any inconvenience, your patience
is very much appreciated.

And thanks again for choosing us!

Kind Regards,

Tara
Escalations Manager
Ruby Slot's Network

posted on May 25, 2016.

Hi dreamteam2016--

I'm sorry for my slow response on this--I've had to take some time off, so I'm a bit behind.

I DO have good news for you, though. I've looked at your account and I see that tracking has come in and your payment is set to be delivered to you tomorrow (Thursday) by 10:30 AM.

I genuinely apologize for the delays and frustrations you've experienced.

I wish you all the best,

Tawni