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Complaint solved successfully!
This is what I call professional and responsible Customer Support.

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Complaint History

cmb submitted a complaint.

Cool Cat Casino responded.

cmb responded.

Cool Cat Casino responded.

cmb responded.

Cool Cat Casino responded.

cmb responded.

Cool Cat Casino responded.

AskGamblers responded.

cmb responded.

Solved successfully.



Will it really take a year to get paid?

Posted: 13th July 2010, 10:36 PM by cmb

I was fortunate enough to hit a large jackpot at Coolcat for $160,000. I've submitted all paperwork and it has been validated. As a Gold VIP member I'm able, per the site description/rules, to withdrawl $5000 per week. We are now a month past the withdrawl date and I have yet to receive any funds, however $10k has been approved. I have to say that all are very polite and Adam the VIP manager is great. I'm very pleased with the Casino and the service I receive. I would just like to receive some funds and know if there is away to accelerate payment.

Does anyone have any ideas?

Thanks!

Hi,

I have just looked into the players account and see that everything is on order he will be receiving his 1st payment this week. I have sent him an email introducing myself and making myself available should he have any problems in the future.

Kind regards,

Marty Davis
Sr. Marketing Manager
Gambling Wages
Email: md@gwages.com

Hi Marty,

Still no payment from Coolcat. Can you please look into it for me. Per your post, I was expecting payment this week.

Thanks,

CMB

Hi CMB,

I apologize for the delay but 2 checks went out on Friday and moving forward you will be receiving payment every week. If you have an e-wallet solution we can process faster.

Thanks,

Marty Davis
Sr. Marketing Manager
Gambling Wages
Email: md@gwages.com

Hi Marty,

Thanks for the follow-up, but still no payments. If the checks went out via Fed Ex on Friday they should have arrived by now. Can you please confirm. Additionally, per you reponse regarding being paid weekly, can I expect the next payment this week as well?

Thanks,

Scott

Hi CMB,

I see that both checks were signed for and picked by you today, two more are going out this week. Email me directly if you have any questions.

Thanks,

Marty
Email: md@gwages.com

Marty,

Thanks for your help! The first two checks did arrive today. I'll keep an eye out for the next two.

Also, I haven't had anymore of my pending withdrawls approved on Coolcats site yet despite some being over a month old.

IS that going to present a problem for next week?

Thanks again for all your help!

Scott

Hi CMB,

I have put notes in the account to get you paid weekly, they will approve accordingly so that these checks go out on time each week.

Thanks,

Marty

Dear Mr. Scott,

We noticed that you received your first installment at Cool Cat Casino.

Do you agree with that we close your issue and change the status as "Successfully solved", but in case you have any problems with them, you can contact us again, and we'll reopen issue whenever it's needed.

Best Regards,
AskGamblers Support

Yes, please close my issue out as successfully solved. Thanks to the team for your help. I will reach out directly if I have issues with the installment payments coming in a timely fashion. Thanks.

Leave your comment about this complaint

Helpneeded reviewed On 12/07/2010

I won $26,000 and thought that was a lot. I am not sure how to become a VIP memeber so I
can get paid more than the $1,500 they tell me they are going to pay me. I have two approved and one should be approved tomorrow, but have not gotten any payment yet. I sure hope they send some money soon as I have been waiting and they keep telling me, "by the end of the week. That gets here, then they say. "Early part of the week". Still nothing, almost a month later.

casinoblisters reviewed On 07/27/2010

great news for this player

cmb reviewed On 07/22/2010

Marty,

Correct...when I returned home from work today, the checks were waiting. Thank you very much for your help and support. I will be on the lookout for the next set of checks. Looking forward to next week, Coolcat has not approved any of my additional pending withdrawls yet though. I will follow-up with Adam to see where we stand on the remaing $150k in withdrawls.

Again, I very much appreciate your help.

Thanks,

Scott

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