This is what I call professional and responsible Customer Support.
Keep up the good work!
Will it really take a year to get paid?
I was fortunate enough to hit a large jackpot at Coolcat for $160,000. I've submitted all paperwork and it has been validated. As a Gold VIP member I'm able, per the site description/rules, to withdrawl $5000 per week. We are now a month past the withdrawl date and I have yet to receive any funds, however $10k has been approved. I have to say that all are very polite and Adam the VIP manager is great. I'm very pleased with the Casino and the service I receive. I would just like to receive some funds and know if there is away to accelerate payment.
Does anyone have any ideas?
I have just looked into the players account and see that everything is on order he will be receiving his 1st payment this week. I have sent him an email introducing myself and making myself available should he have any problems in the future.
Sr. Marketing Manager
Still no payment from Coolcat. Can you please look into it for me. Per your post, I was expecting payment this week.
I apologize for the delay but 2 checks went out on Friday and moving forward you will be receiving payment every week. If you have an e-wallet solution we can process faster.
Sr. Marketing Manager
Thanks for the follow-up, but still no payments. If the checks went out via Fed Ex on Friday they should have arrived by now. Can you please confirm. Additionally, per you reponse regarding being paid weekly, can I expect the next payment this week as well?
I see that both checks were signed for and picked by you today, two more are going out this week. Email me directly if you have any questions.
Thanks for your help! The first two checks did arrive today. I'll keep an eye out for the next two.
Also, I haven't had anymore of my pending withdrawls approved on Coolcats site yet despite some being over a month old.
IS that going to present a problem for next week?
Thanks again for all your help!
I have put notes in the account to get you paid weekly, they will approve accordingly so that these checks go out on time each week.
Dear Mr. Scott,
We noticed that you received your first installment at Cool Cat Casino.
Do you agree with that we close your issue and change the status as "Successfully solved", but in case you have any problems with them, you can contact us again, and we'll reopen issue whenever it's needed.
Yes, please close my issue out as successfully solved. Thanks to the team for your help. I will reach out directly if I have issues with the installment payments coming in a timely fashion. Thanks.
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