This is what I call professional and responsible Customer Support.
Keep up the good work!
Will I get Paid ?
I should have looked more at these sites before making a deposit at Cirrus. It seems Slow to No Pay is the normal postings that I seem to be reading. Which will I be? 11 Days now and nothing. Still Pending. Was told a few more days the other day. Now still being told a few more days still pending and they are backed up with requests. From what I am reading now, it seems to be the trend of this Casino when you talk to Customer Service in chat weather it be on the deposit page or the withdrawal page. I made deposit with a bonus code and actually was able to get the play through done. Now I just wait :( Makes me almost not want to play at another one again.
Payouts are approved within 7-10 business days of player request and take 7-10 business days to process after approval. Your payout request was made on 12/10/2010 so you should expect to be approved by the 12/24/10.
Cirrus Casino Representative
and Gambling Wages Affiliate Manager
It is the 24th and my withdrawal was approved. What is the next step and How long will it take ?
Once approved payouts get processed within 7-10 business days.
So it takes 7-10 Days to Approve.. And it took mine 14 Days. And then It takes another 7-10 Days to Process the Payout after approved. And I am guess in that will take 14 Days also .. So Far you are talking 28 Days this way to be sent a payment PLUS mail time...
So The average Payout time for Cirrus Casino Is OVER 1 Month from the time it is requested.
I guess I will not do that again.
It takes close to a full calendar month to get your payout with us yes and that is due to the high bonus model we are famous for, bigger bonuses mean bigger risk for the Casino and more payouts so we need more time to accommodate all of them.
The good news is all our players get paid and get big bonuses when they come back.
What will happen next with the processing ? Will I be notified when to expect payment ?
It will be processed by Jan 7th and by the 8th it has not been processed feel free to contact me by email please.
Marty .. I sent you a message of the chat. I was just told today it will be next week :(
Claudia in our escalations dept will take it from here, if you have any further questions please contact her directly and copy me...at the moment takeing into consideration the Christmas Holiday tomorrow is the 10th business day.
We are on top of your payout request please be patient.
Claudia Villalba - email@example.com
Our payouts are 7 – 10 business days to approve and 7 – 10 business days following to process a total of 14 – 20 business days total to receive your payout.
Sr. Marketing Manager
This issue has been resolved.
Overview: Plus and Minus.
Negative - It takes too long for a payout to be sent. And you have to stay on top of it.
Positive - The Payout was finally sent via Moneygram and no additional fee was charged for processing it.
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