Complaint #1 Wild Vegas Casino

Took my money

By roses

12 years ago

Message on forum

i was sent a free chip so i went and played it and won the random jackpot and they took it away and left me with 96.00 out of 6000.00 then they took that too and closed my account

Disputed Casino Wild Vegas Casino

Reason Bonus terms violation

Discussion

AskGamblers

• Support Team

14 years ago

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

AskGamblers

• Support Team

14 years ago

Dear @roses,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

AskGamblers

• Support Team

14 years ago

Dear @roses,

Please make sure to update your case and inform us whether casino's statement above clarify your situation or there's something we all should hear?

Wild Vegas Casino

• Representative

14 years ago

Dear Roses:

I went ahead and checked your account with Wild Vegas Casino.

I see that on 1/23/2012 at 4:20:31 AM, you've redeemed a Free Chip with Code: CHECKWV100 and played with it. - No winnings generated on this Free Chip

On 2/4/2012 at 3:23:49 AM, you've redeemed a Free Chip with Code: FEB2012BDAY played with it as well. This second Free Chip had a $100 Maximum Cash-out; unfortunately you are not entitled to claim these winnings and they have been voided by the Casino.

As per Casino Rules:

1- Casino detected a total of 9 accounts have been opened from your same IP, same address, Password and Player Computer.

As per Casino Rules: It is Wild Vegas Casino’s right to disregard winnings if case of the following events: Holding several accounts at the casino (unless it has been formerly authorized by administrators);

http://www.wildvegascasino.com/terms.php

2- You have redeemed 2 Free Chips in a row, no deposits in between

As per Casino Rules: Unless specified otherwise by casino administrators, all welcome bonuses are restricted to one per player, per family, per computer, per address.

Multiple bonuses can only be redeemed if a real money deposit has been made in between them.

http://www.wildvegascasino.com/rules.php

Hope this clarifies this misunderstanding.

Cheers

Cindy < surname removed >

Wild Vegas Casino Complaint Stats

Resolved 72 / 77

Avg. Amount $2,401

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Wild Vegas Casino Complaints

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I received an email stating that my withdrawal had been received and it was processed, and I should be receiving my funds shortly

I waited and contacted customer service when I noticed that my account had been deactivated.

I have emails showing that my withdrawal was approved, but it was never issued because they revoked my access to play in their casino to protect their assets is the email that I got..

I have received payment prior to this with no issues

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Delayed withdrawal of 143 dollars

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It don't take this long.

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Withdrawl is missing

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With that said... I just want my payout of $800.05.

I put in for request and have kept eye on it's progress I was given 7 to 10 days for approval from chat agent reps and also I read the casinos agreements and policies. To which I have yet been approved for my payout and it was turned in on December 18th 2023 and should have already had the process ping for payout now.... I didn't read reviews about the site until recently and I was very disappointed and nervous about what I have read in regards to them and their payouts.... I wouldn't have deposited had I known the length of time and the process I've seen others have to endure just to receive their winnings.

I have all verification approval through them I have email and a chat providing that statement of proof and also I made a clean deposit no bonuses attached nor have I used one after because I'm waiting on my winnings just so I don't get encounter another issue or something in getting it.

With that said... I should have gotten approved and my withdrawal in process by now. I would like to involve you guys bc of the the hassle of trying to reach their agents is SOOOO much time wasted, just to be told the same things or feel as if nothing is moving forward.

Email is also hard to get a human or any correspondence back it's useless pretty much. Please help on resolving this and me getting my payout!!

Thank u

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