This is what I call professional and responsible Customer Support.
Keep up the good work!
Wild Vegas Casino took my money
i was sent a free chip so i went and played it and won the random jackpot and they took it away and left me with 96.00 out of 6000.00 then they took that too and closed my account
I went ahead and checked your account with Wild Vegas Casino.
I see that on 1/23/2012 at 4:20:31 AM, you've redeemed a Free Chip with Code: CHECKWV100 and played with it. - No winnings generated on this Free Chip
On 2/4/2012 at 3:23:49 AM, you've redeemed a Free Chip with Code: FEB2012BDAY played with it as well. This second Free Chip had a $100 Maximum Cash-out; unfortunately you are not entitled to claim these winnings and they have been voided by the Casino.
As per Casino Rules:
1- Casino detected a total of 9 accounts have been opened from your same IP, same address, Password and Player Computer.
As per Casino Rules: It is Wild Vegas Casino’s right to disregard winnings if case of the following events: Holding several accounts at the casino (unless it has been formerly authorized by administrators);
2- You have redeemed 2 Free Chips in a row, no deposits in between
As per Casino Rules: Unless specified otherwise by casino administrators, all welcome bonuses are restricted to one per player, per family, per computer, per address.
Multiple bonuses can only be redeemed if a real money deposit has been made in between them.
Hope this clarifies this misunderstanding.
Roses, does this clarify your situation or there's something we all shoud hear?
Another chance before solving this case?
Due to inactivity of the author, we can consider this case as given up and the complaint withdrawn. Case solved!
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