Wild Vegas Casino - RUN AROUND

RESOLVED
posted on August 16, 2013.



I have been trying for over a month to get my $3,100 payout. I had no problem depositing my $3,000 plus. First they needed allot of documentation, second the first fax no one received, second fax they claim to need another copy of my CC as it was not clear. The CC was on the same document as my drivers license, it was clear so why wasn't the CC. So far I have spent allot of time and additional money faxing them as I had to go to UPS to do so. I have sent the CC again and hope they do what's right. Its too bad, they have lost someone who plays all of the time.

posted on August 19, 2013.

Dear Player

I will be at the office tomorrow and will look into this

Regards

Cindy Greco

posted on August 19, 2013.

Dear Player:

We will look into this matter and will get back to you soon

Regards

Cindy Greco

posted on August 22, 2013.

Dear Player:

Casino needs documentation on file to be completed; otherwise withdrawal will be declined once again.

Missing docs:

Clear scan Copy of visa ending 3024

Regards

Cindy Greco

posted on August 26, 2013.

Dear Player:

Have you updated your documentation on file? If so please let me know

Thanks

Cindy Greco

posted on August 29, 2013.

Dear Player:

Unfortunately your cashout has been declined due to missing documents. I recommend updating your file in order to request any cash-out.

Regards

Cindy Greco

posted on September 2, 2013.

Dear Player:

I am not receiving any reply from you. Did you send the documents to the casino to complete your file and process your payment? If so, please let me know

Regards

Cindy Greco

AskGamblers
posted on September 6, 2013.

 Player posted a complaint and never came back to it with some updates! Complaint can be considered withdrawn and case solved!