Wild Vegas casino refuses to pay out $300

UNRESOLVED
posted on July 27, 2012.

On July 7, 2012 I emailed Wild Vegas Casino my documents for withdrawl in the amount of $300.00. I was using a bonus code and met all guidelines. On July 12, 2012 I submitted for a cash with drawl and saw that "Manager Withdrawal Requested and Manager Withdrawal Approved. They have taken my winnings that I am entitled to and have never replied to my email or anything to why this was not approved. I want an answer from the casino as well as my entitled winnings.

posted on August 4, 2012.

Dear Player

We will look into this matter and will get back to you accordingly

Cheers

Cindy Greco

posted on August 4, 2012.

Thank you

posted on August 7, 2012.

Dear adrapaz:

After checking your account with the casino we've noticed you have been abusing of Free Chips:

On 4/23/2012 at 4:04:33 PM Coupon redeemed FREESIGNUP50 for $50

On 6/1/2012 at 2:22:22 PM Coupon redeemed SCRATCH100 for $100.00

On 6/22/2012 at 12:54:22 PM Coupon redeemed JUN12APP for $50.00

On 6/22/2012 at 1:23:21 PM Coupon redeemed FREE100 for $100.

On 6/25/2012 at 10:58:05 AM Coupon redeemed JUN2012APP for $50.00

On 6/26/2012 at 10:50:00 AM Coupon redeemed ONETIME for $30.00

On 6/26/2012 at 11:28:13 AM Coupon redeemed CHECKWV100 for $100.00

On 6/27/2012 at 10:58:00 AM Coupon redeemed VIP100 for $100.00

On 6/27/2012 at 11:27:33 AM Coupon redeemed SURVEYTHANKS for $50.00

On 6/27/2012 at 11:51:41 AM Coupon redeemed WILDVEGAS50 for $50.00

On 6/28/2012 at 9:08:32 AM Coupon redeemed WILDJUNGLE75 for $75.00

On 6/30/2012 at 11:31:32 AM Coupon redeemed 50COOLCAT for $50.00

It seems like you've redeemed and play with a total of $805.00 in Free Chips since you opened your account. No deposits were ever made in your account. This is the reason your last winnings were voided by the casino following casino rules:

http:/­/ww­w.c­ool­cat­-ca­sin­o.c­om/­abo­ut/­rul­es.php

•Unless the Casino management specifically gives prior agreement, welcome bonuses are limited to one promotion per Player, per family, per computer, per address.

•The Player may not consecutively redeem multiple no-deposit bonuses. Free chip offers are meant only for our regular loyal players and unless otherwise stated in order to cash out on a free chip offer you should have an active depositing account. Should a Player redeem one no-deposit bonus and then be subsequently offered another one, the Player must make a real money deposit into their account in the interim in order for the Player to be eligible to redeem the second no-deposit bonus

Cheers

Cindy Greco

posted on August 8, 2012.

if chips are avaible to use and you as a casino allow them to be used than it is not considered abuse at all and how dare you say i am abusing your chips. you legally took winnings that i won and i want my money that i won in a timely fashion

posted on August 8, 2012.

Dear Player:

If yo read the rules it say....

The Player may not consecutively redeem multiple no-deposit bonuses. Free chip offers are meant only for our regular loyal players and unless otherwise stated in order to cash out on a free chip offer you should have an active depositing account. Should a Player redeem one no-deposit bonus and then be subsequently offered another one, the Player must make a real money deposit into their account in the interim in order for the Player to be eligible to redeem the second no-deposit bonus

When you agree to download the casino there is a check box that you must agree on to install it and where you accept the fact that you've read the rules and approve them...

We are sorry but casino removed the winnings from the last free chip redeemed.

Cheers

Cindy Greco

AskGamblers
posted on August 13, 2012.

 Can we close this complaint?

posted on August 16, 2012.

Dear AskGamblers:

We request this issue to be closed

Cheers

Cindy Greco

posted on August 19, 2012.

for starters there is nothing stated in your terms and conditions and to be honest another way to screw people over on winnings they have won. you people are nothing but dam thieves i'm trying to be polite to you . I'm going to blog the heck out of you and make sure that people are aware of you and not to gamble with your casino simply cause you are not reputable and literately screw United State Citizens out of their winnings

posted on August 19, 2012.

Dear player:

You are more than welcome to read casino rules about redeeming multiple free chips in a row, no deposits in between.

http:/­/ww­w.w­ild­veg­asc­asi­no.c­om­/ru­les.ph­p#f­ree­-chip

Hope this clarifies your misunderstanding

Cindy Greco