Complaint status

Complaint solved successfully!
This is what I call professional and responsible Customer Support.

Keep up the good work!

Complaint History

mikeb560 submitted a complaint.

Wild Vegas Casino responded.

mikeb560 responded.

Wild Vegas Casino responded.

mikeb560 responded.

Wild Vegas Casino responded.

mikeb560 responded.

mikeb560 responded.

Wild Vegas Casino responded.

mikeb560 responded.

Wild Vegas Casino responded.

mikeb560 responded.

Wild Vegas Casino responded.

mikeb560 responded.

Wild Vegas Casino responded.

mikeb560 responded.

Wild Vegas Casino responded.

mikeb560 responded.

mikeb560 responded.

Wild Vegas Casino responded.

mikeb560 responded.

Wild Vegas Casino responded.

mikeb560 responded.

Wild Vegas Casino responded.

mikeb560 responded.

Wild Vegas Casino responded.

mikeb560 responded.

Wild Vegas Casino responded.

AskGamblers responded.

mikeb560 responded.

Wild Vegas Casino responded.

AskGamblers responded.

Solved successfully.



Wild Vegas Casino, no pay

Posted: 1st June 2012, 10:44 PM by mikeb560

hi.....On April 29, 20012 I requested 4 separate withdrawals( Wire Transfers) of $2500.00 each.....alll my documentation was in, complete and ACCEPTED by the first week of May.....I have yet to receive a single cent.....please help

Dear mikeb321:

I have contacted the casino and requested your payment status

Cindy Greco

Hi Cindy....Thanks for the prompt response.....I do look forward to all the assistance you can give me @ Club Player, Slots of Vegas & Wild Vegas......mikeb

Dear mikeb560

According to Wild Vegas Casino a Wire Transfer for $2723 for the 2 payments of ($ 1.345 ) and ( $ 1.378 ) was sent on 6/4/2012 at 8:19:58 PM

Cheers

Cindy Greco

Hi Cindy....Today is 10 June and I have yet to receive any withdrawals, that is $0000.00
from wild vegas as of 6:15 PM EST.....Could you please track....my account shows nothing.
additionally those two wire transfers only account for half of my withdrawals....there's another $5,000.00 pending requested on 3 May....that is now 5 weeks and counting...the last $2500 is STILL WAITING FOR APPROVAL!!!!! I would appreciate anything you can do to expidite matters. mike

Dear mikeb560

You should have the money available in your Bank Account by Monday

Cheers

Cindy Greco

I'm still waiting on my two $2,500.00 withdrawals from April 29th....it's now June the 15th....almost 2 months!!!!

I have received the first two payments referenced in your last message....I'm waiting for the next two $2,500 withdrawals.....

Dear mikeb560:

A $1510 payment will be processed within the next 24 - 48 hours.

Cheers

Cindy Greco

Dear Cindy....I am still waiting for the second set of two $2500. withdrawal requests....now almost 2 months....please help me by asking the casino to please expedite the process...mikeb321

Dear mikeb560:

I will check with wild Vegas when is next payment going to be sent out

Cheers

Cindy Greco

Dear Cindy.....Today is 24 June, almost two months since I requested my withdrawals....thus far I have received two of four that I requested....please help expedite....mike

Dear mikeb60:

Next payment will be processed within the next 24 hours

Cheers

Cindy Greco

Hi Cindy....These withdrawals were requested MAY 3 and APPROVED by May 15, 40 DAYS AGO....THIS IS RIDICULOUS!!!!!! PLEASE EXPEDITE TODAY!!!!

MIKEB560

Dear Player

I am not at the office. I will check into this Monday morning

Cheers

Cindy Greco

cindy......I requested two $2,500. wire transfer withdrawals MAY 3, 2012....0ne withdrawal had the bonus money taken out and was received by me THE LAST WEEK OF JUNE.....the remaining $2500. withdrawal HAS BEEN SPLIT INTO TWO $1250.00 PAYMENTS, ONE OF WHICH IS ALLEGEDLY BEING 'PROCESSED' WHILE THE SECOND PAYMENT STILL SITS IN MY ACCOUNT, NOT BEING WORKED ON OR SET AT ALL!!!! I REQUESTED THIS $2500 WITHDRAWAL 2 MONTHS AGO!!!!!! AT THIS RATE
I WILL RECEIVE MY LEGITIMATE FUNDS ON AUGUST 3, 90 DAYS LATER!!!!! i WANT MY MY MONEY NOW....THIS IS RIDICULOUS....PLEASE ADVISE MIKE560

11

4

Dear mikeb560

We have been informed that a payment for $1510 was processed on 6/27/2012 at 4:22:44 PM. You should be receiving it shortly.

Another payment for $1250 is scheduled to be processed this Friday.

Cheers

Cindy Greco

Cindy Please see the message I sent one hour ago.....mikeb560

Cindy.....plead advise on the Buber of payments and their respective amounts
Still to be processed on my account.....mikeb560

Dear mikeb560:

Casino informed me of the following:

6/4/2012 Paid $ 2.723 - Wire Transfer for transaction ( $ 1.345 and $ 1.378 )
6/27/2012 Paid $ 1.510 + no fees Wire
7/6/2012 Paid $ 1.250 - Wire Transfer

There is still one last payment of $1250 that will be processed shortly.

Cheers

Cindy Greco

I am awaiting my last withdrawal pament

Dear mikeb560:

Last payment will be sent out by Friday.

Cheers

Cindy Greco

.....and still waiting since April.....

I will check the info tomorrow

Thank you

Dear mikeb560:

The last check has been sent out on 7/21/2012 3:06:25 PM.

You should be receiving it shortly.

Cheers

Cindy Greco

This withdrawal is supposed to be a wire transfer, not
A courier's check.....

Dear mikbe560

You are right. Payment was sent as a Wire tranfer on 7/21/2012 at 3:06:25 PM.

Please confirm once received

Cheers

Cindy Greco

 Is the payment received? Please confirm!

funds finally received......3 1/2 months after requested!!!!!

Dear AskGamblers:

Please close this issue

Cheers

Cindy Greco

 Case solved!

Leave your comment about this complaint

binthuys reviewed On 11/07/2012

Once in a while i am in a good mood and feeling obliged to write something positive, dont know why but ok, lol.
Having read above , i still registered as new player with Wild Vegas.
Deposited a not too big amount, 90 dollars or so and played slots.
I happened to win and requested for a payout of 520 dollars.
Now comes the good thing, they paid.
7 till 10 businessdays for approval and another 7 till 10 days for the actual moneytransfer but hey, this was said on beforehand so no problem.
Good job Wild Vegas !

Write your Review

In order to be able to write comments, you need to sign up for an account first. Click here to sign up now!

After sign up process is complete, you will be automatically returned to this page.