Planet 7 Casino - Delayed withdrawal since 6/23

RESOLVED
Rachel Shaw United States
posted on July 20, 2016.

I've been waiting since June 23 2016 for a 1,000 dollar payout. Ivr met all the verification requirements etc and they said I was approved on that date. I was told 2 weeks ago that it was sent to Ally in the Escalations department and was told to email her which I did. An automated reply was sent back to me saying she would get back to me in 3-5 business days. That time has come and gone. Can't reach the people I'm supposed to talk to. Getting the run around. Frustrated!!!

posted on July 22, 2016.

Hi fb_102­054­090­687­06478--

I'm so sorry for the delays and frustration you've had with this.

I've had a look at your account and I do see that your payment has been sent off. I would expect to receive tracking on this early next week. Generally, players receive payments the day after (or sometimes the same day) we receive tracking.

As soon as your tracking comes in, I'll update this post.

Have a wonderful weekend,

Tawni

Rachel Shaw United States
posted on July 24, 2016.

I look forward to hearing from you.

posted on July 27, 2016.

Hi fb_10205409068706478 --

I received your tracking late this afternoon, which was clearly after the fact. I'm very happy to see that your payment was delivered earlier in the day. ;-)

I wish you all the best,

Tawni

Rachel Shaw United States
posted on July 27, 2016.

Thank you Tawni for l your help! I did indeed receive the check yesterday morning. Also I'd like to thank Ask Gamblers as well. If you hadn't helped me with this, I would still be waiting! Thanks again!

posted on July 28, 2016.

Hi fb--

Thanks for updating this thread.

Again, I am so incredibly sorry for what you've experienced, but relieved this has now been resolved for you. ;-)

I wish you all the best,

Tawni

AskGamblers
posted on July 28, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.