Planet 7 Casino - Where's my money?

aubren United States
posted on October 6, 2016.

My withdrawal for $348.00 ($500 minus my bonus of $152.00) was approved on Sept 15th. All my withdrawal information was received and approved prior to my withdrawal. On the Sept 30th I chatted with Jorge through live chat and he told me the payment hadn't been sent yet but he would escalate it. Since that time, no one will answer my calls, they are sent to a recording asking me to leave a message...I have left 5. I tried to do live chat and I get a message saying all representatives are busy, then I get logged off due to inactivity. I have sent 2 emails with no response. Sent another one tonight and it was returned. I also have 2 other withdrawals, $1000.00 on the 29th and $650.00 on the 30th. Am I going to receive anything? It is so frustrating dealing with this casino.

posted on October 13, 2016.

Hi Aubren--

I'm so very sorry both for the delays you've experienced with this, as well as my slow reply.

The good news is that I've checked on your withdrawal and I do see that not only has the payment already been sent off, but it is set to be delivered, by 10:30, this morning (Thursday).

I've sent you the tracking information in a PM, here at AskGamblers.

Again, apologies for how this was handled.

I wish you all the best,


aubren United States
posted on October 14, 2016.

I received my check today for all 3 withdrawals. Thank you for your help. My complaint has been resolved.

posted on October 14, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.