Complaint status

Complaint solved successfully!
This is what I call professional and responsible Customer Support.

Keep up the good work!

Complaint History

laz555 submitted a complaint.

Rome Casino responded.

laz555 responded.

laz555 responded.

AskGamblers responded.

Solved successfully.



Where are my withdrawals

Posted: 20th October 2011, 3:08 PM by laz555

Well today is October 20th and I still DO NOT have my withdrawals. Finally Noah answered one of my emails 3 days ago and told me checking with finance and I STILL DO NOT have an answer to where my withdrawals are. This has been going on since 9/11/11. I just dont understand how you can have people answering phones in customer support that dont know whats going on. Then to be IGNORED is beyond. Still waiting for my money even though its been 29 working days.

Hi,

I have been speaking to the player since before the complaint. I will have an exact time for withdrawl the moment we pass the weekend.

Kind Regards,

Noah
Rome Casino

I finally received an email from Noah stating he spoke with finance on 10/23/11 and he was told that no later than tomorrow that the funds would be in my account. I have checked my account several times and still have not received anything. I will wait until tomorrow to see if I receive or not. What is one more day, its been so long anyways 

I just want to let you know that I received my withdrawals today

I want to say thank you to NOAH who went above and beyond for me to get this taken care of. If anyone else has any problems, you need to contact Noah and he will get the job done for you

Again thank you Noah
laszlo 

 Case solved!

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