Caribic Casino - What is going one with Caribic Casino

RESOLVED
posted on January 26, 2016.

Im a long time online casino player, and this is my first complaint ever. I recently joined Caribic Casino, and i like this casino very much. Made quite a few deposits and withdrawals there, and it always worked out fine.

But my latest adventure with this casino is frustrating, the least. I made a deposit the 14th of januari and opted in for the monthly reload bonus which was a 20% bonus, according to the website. Deposited 25 euros and got a bonus of 20 euro’s. This was a bit odd, since the offer was 20%, but ok. I played for a while, won some money, and it was looking like i was a winner today. Yeah! I checked the wager status, which T&C said it was 45 x deposit and 45 times bonus, making it a wager of 2025 euros. But apparantly i was wrong!!

The wagering amount for his bonus was a recordbreaking 5625 euros(125 X)!! Wow, never seen that before. Since i was winning a nice amount, and i’m not a partypooper, i decided not to complain in the chat, and try to wager the complete 5625 euros. I do like adventures!!

Since im not a big better, it took me a a very long time to reach this goal, but on the 15th of januari, I finally made it. A proud moment! I decided to play a little more, when all of a sudden, i got an error, stating there was not enough money on my account. Weird, since my balance clearly stated 380 euros.

Went in the chat, trying to find out what was going on. Apparantly there was some kind of technical issue, and my case was forwarded to one of the many different teams of Carribic Casino i’ve come to know. There is a technical team, a developtment team and a customer care team. Non of them could really help me, and my little problem. I’ll spare you all the communication about this.

Eventually, on the 25th of december, i got an email from manager Daniela, in which she explained to me that there was no bug in their system, and i was wrongfully informed this whole time. Well, these things happen i guess.

Since i participated in a “progressive” monthly reload bonus promotion, i needed to deposit one more time, and wager yet another bonus, in order to receive any winnings. This time the wager was 45 x bonus and 45 times deposit ( i can only hope) I received a bonus code, which did not work, so told me they would manually add the bonus. Which they did not do .

This has been going on for almost 2 weeks now, and i feel i’m being pushed around, and i don’t like that, at all. I can accept things going wrong, but the are in no way eager to come with a quick solution for my problem.

My biggest complaint however, is that there is a very big difference between the bonus terms which are offered, and the bonus terms which a customer has to wager.

I hope there will be a solution for my problems, and possibly a change in the way the bonuses are offered and eventually given.

posted on January 29, 2016.

Happy to inform that the Case is solved.

posted on January 29, 2016.

Dear deefjeb11,

we are glad you consider your case to be solved.

Monthly Reload Bonus Program, which was offered through month of January was a progressive reload bonus and in order to be able to finish the program you needed to fulfill specific requirements.

We have worked on your case persistently and even though it took longer to solve it than expected we managed to fix what was wrong and all your money were credited to your real money balance (no wagering attached). We hope you understand that we tried our best to communicate with you on regular basis with small updates on the progress of your case, that is why you had a chance to get to know our teams as they were all involved.

Congratulations on your winnings and we hope you will enjoy our complimentary gifts and we will see you back soon!

Happy Friday,
Daniela
Caribic Casino Support

AskGamblers
posted on January 29, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.