VIP Stakes Casino - Welcome Bonus Not Credited & Support Ignore My Messages!

RESOLVED
posted on October 8, 2015.

I found VIP Stakes Casino through this affiliate page http:/­/ww­w.n­ete­ntc­asi­no.c­om­/ne­ten­t-c­asi­nos­/vi­p-s­takes/ & went ahead with the exclusive offer.

After signing up, I was prompted with a pop up that said "Get 50% extra on top of your 150% if your deposit today". So I clicked Yes and went ahead and deposited $50. After depositing the $50 I realized that no bonus money had been credited. So I contacted support and waited for them to reply. To which they replied "lex Carlov - Dear Lisa, unfortunately, deposited amount does not makes you eligible for this bonus, you had to choose 150% bonus to get it, as minimum deposit amount for 200% bonus is $101". I then went on to say the following ----

I did select the 150% bonus, then I was told if I deposited today I could have an extra 50% and get 200% but must deposit today only.

Also if you view the promotion page https:­//v­ips­tak­es.c­om­/en­/pr­omo­tio­ns/­1no­n02vs it does not say that to receive the 200% bonus you must deposit $101+. If you read the terms and conditions it says * The promotion page offering the 200% bonus.
https:­//v­ips­tak­es.c­om­/en­/pr­omo­tio­ns/­1no­n02vs

Individual Terms & Conditions - This offer is valid for seven days after you get an email invitation;

General Terms & Conditions - https:­//v­ips­tak­es.c­om­/en­/pr­omo­tio­ns/­gen­era­l_t­erms/

DEPOSIT BONUS

Unless stated otherwise all bonuses, triggered by deposit, require a minimum deposit of 10 EUR or currency equivalent;
Wagering requirement for bonus money, triggered by deposit, is being calculated from bonus+deposit multiplied by rollover count;
Unless stated otherwise all bonus money awarded will have a 45x wagering requirement;
While wagering the bonus the maximum bet per round is 5 euro or currency equivalent, and if player exceeds this amount VIP Stakes reserves the right to cancel the bonus and any winnings attached;
Unless stated otherwise, the maximum bonus amount, triggered by deposit, is limited to 100 EUR or currency equivalent;
Bonus is valid for a period of 7 days from the date of issue. VIP Stakes reserves the right to remove any remaining/unused bonus from the player's account at the end of the stated period.
VIP SPINS TRIGGERED BY DEPOSIT

Unless stated otherwise all VIP spins, triggered by deposit, require a minimum deposit of 10 EUR or currency equivalent;
Wagering requirement for bonus money won from VIP Spins, triggered by deposit, is being calculated from bonus multiplied by rollover count;


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After this the Support staff ignored my messages, refused to credit me any bonus for my $50 deposit & they also don't have the Net Entertainment slots as they claim they do.

This casino is a joke.

I have also attached screen shots of all the messages so you can see for yourself that this casino is nothing but a scam.

posted on October 9, 2015.

I received a messages from the Casino, once again the message doesn't even make sense, also the chat support staff closed the conversation after sending the message. SCREEN SHOT ATTACHED

AskGamblers
posted on March 29, 2016.

This complaint has been reopened upon casino's request and we would really like to give it one more chance and help both parties involved to reach to a satisfactory resolution.

Dear @JadeKKK,
Can you please confirm that casino credit a bonus and also some free spins as a compensation for any inconvenience. Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.

posted on March 29, 2016.

Hi there,

They wasted my time, they credited me a bonus of 150 AUD however the bonus was only able to be used on certain slot machines, they never told me this. I had to play some stupid machine that was extremely boring, then after the bonus money was finally gone, I was told that I would be credited free spins that I would be able to use on Net Ent games. The spins gave me $2 of winnings, I spent 2 hours trying to wager the 150 AUD on some Night Party machine and these guys act like they have helped me out, well they just wasted more of my time and on top of that, they don't respond until the following day when ever I message them. This casino does not deserve any money from anyone, they're just liars.

posted on March 30, 2016.

Hello Jade,

1. We have credited bonus of 150 AUD
2. We have credited 50 Free Spins on NetEnt slot. Unfortunately we can't affect RNG (Random Number Generator) and we can't influence on how much players will win.
3. After you have said that you would like to get another 50 Free Spins on "Reel Rush" it was credited on your account.

I'm sorry to hear that you are still not satisfied with the service we provide. We do apologize if this caused any inconvenience.

Please feel free to contact me in case of any questions.

Best Regards

Alexander Lanberg - VIP Stakes Affiliate Manager

AskGamblers
posted on March 30, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.