VIP Room Casino - False advertising, I Want my 900 euro winning

RESOLVED
stevekatten Sweden
posted on September 14, 2015.

I play at ViprRoom Casino 4/9 and spend 20 euro and get 20 euro bonus.At there site it says that it in no wagering and that you can take out you winning when you want.I won 900 euro,but they only want to give me 20 euroX6=120 euro winning.I speak with there's chatt and he begin to talk about wagering,but they have NO WAGERING REQIRED.If they should have wagering,I have Wagering my 20 euro at least 75 times..I wont my 900 euro winning.I have don now wrong,it's the casino who dont want to pay me my winning

posted on September 15, 2015.

Hi stevekatten,

As per our terms and conditions, when accepting and playing with a reload bonus or any deposit bonus. All winnings are capped at a maximum of 6 X the Deposit amount.

In your case, you deposited 20 euros and received 120 in winnings that has already been paid to you.

If you have any questions please feel free to first contact us via livechat or our support email address before positing to forums. If you contact us first, its easier for us to resolve this issue quickly.

Should you want to play with no restrictions, then I would advise you to play with no bonuses.

We have many players who win their full amounts when making deposits and playing.

Hope this clears up the matter for you.

Regards,

The VIP Room Casino Team

stevekatten Sweden
posted on September 15, 2015.

Hi ! I played with my own mony when I won the 900 euro,not the bonus mony ! So I can't accept

yours explanation ! I won before the bonus mony got in,and therefor I should have my 900 euro.

You say you payed me with 120 euro,them a have not seen yet !! But when I get that 120 euro you

have to pay me 780 euro ! This is very unfair,this thing you do to me,so give me my mony now !

Mikael Wijk

posted on September 15, 2015.

This is not about your money or our money. Once you accept a bonus, you also accept its terms and conditions. If you select to play with a bonus, then you will have a max cashout as explained earlier.

Again, should you not want to play with restrictions...then I suggest you deposit without deposit bonuses.

Remember, bonuses and promotions are there to reward our loyal players for playing at our casino. It is not a quick way to a big win.

Hope this solves this matter.

Regards,

VIP Room Casino Team

stevekatten Sweden
posted on September 15, 2015.

What do you mean that the bonuses are a reward for loyal players ? Are not yours casino site for all
people ?
And that thing about quick way to win,thats what Casino are for !

This is a thing about my mony,all casino they play out when you win !
I have won 900 euro,and that mony are legaly my own mony !
And one thing-You have not even pay out that 120 euro you say I gonna get !
So when I get that 120 euro it is 780 euro to pay to me !

Mikael Wijk

posted on September 15, 2015.

I have just checked on your winnings and the reason why you have not received it.

It seems you have deposited using a MasterCard. Unfortunately, Mastercard does not accept any withdrawals back on MasterCard.

I would advise you to register a Neteller account so that we can pay your winnings for your as a matter of urgency.

The quicker you do this, the quicker I will get our payments team to process your withdrawal.

Regards,

VIP Room Casino Team

stevekatten Sweden
posted on September 15, 2015.

Hi !
You talking of that 120 euro that you say I won,but I wont my 900 euro winning !!!
You have too pay me,becurse did no wrong !
Soo I looked forward to my legal earnd 900 euro winning at VipRoom Casino

Mikael Wijk

stevekatten Sweden
posted on September 16, 2015.

Now Vip Room Casino stop the 120 euro that they say they pay out ! But thats only 120 euro of my 900 euro winning at Vip Room Casino.
I want my mony now !
Mikael Wijk

posted on September 16, 2015.

Hi mikael.

Please contact me directly on [email protected]

Ill be happy to look into what's happening on your account as we are not in the habit of non payment.

Looking forward to hearing from you.

Thx,

Ben
Casino Manager
www.vi­pro­omc­asi­no.com

stevekatten Sweden
posted on September 16, 2015.

Hi Ben !
I weel contact you !
Hope I get my 900 euro winning !
Mikael Wijk

stevekatten Sweden
posted on September 17, 2015.

Now the Vip Room Casino have closed down there Casino site,Ihope I get my 900 Euro of
Winning anyway !
Mikaelwijk

stevekatten Sweden
posted on September 17, 2015.

To Ben the Vip Room Casino,Manager !

I've send you an E-mail with my explanation,
on my winning of 900 Euro. You haven't
answer me yet, and VIP Room Casino Site isn't
available. Please answer me on my e-mail, because
it was you that told me to send an e-mail, to
get this issue solved, so I can get my 900 Euros
at VIP Room Casino.

Kindly Regards,
Mikael Wijk

stevekatten Sweden
posted on September 18, 2015.

Now it whas 900 euro at the playsite account,I withdrawed them with bankwire.I come back when or if

I get them on my bank account.It will take some days.But I wont too se my 900 euro to bee sure of my

900 euro winning at Vip Room Casino.

Mikael Wijk

stevekatten Sweden
posted on September 18, 2015.

I was in Vip Room casino and check my account they are only pay me 120 euro on my winning of 900 euro. Thats very bad on my legal earned 900 euro !!!!
Now you have to take your responsibility, Vip Room casino 111

Mikael Wijk

AskGamblers
posted on September 19, 2015.

Based on the casino Bonus terms:
"Max bonus conversion to real money is €250. Should a player win using any deposit bonus, the max cashout on this would be capped at six times the deposit amount. All no deposit bonuses, have a max cashout of Fifty in any currency."
Player did received correct amount by casino's bonus terms.
We consider this complaint resolved and closed. If player think that his rights was in anyway infringed, we suggest that he seek further help in front of licence authority that issued casino's licence.