Slots of Vegas Casino - Waiting well over a month for check!

schickel1 United States
posted on January 10, 2015.

I have been waiting for well over a month for my check! I emailed them just the other day, a month after requesting payment, and was told they are still waiting for approval! What a crock! There is no reason what so ever for it to take this long to print a check and put it in the mail!!! I would not recommend using this gambling site to anyone! I have emailed and called no less than 10 times and get no resolve from anyone. Talk about being frustrated and upset to the point I feel like I have been taken advantage of!

posted on January 15, 2015.

Hi schickel1,

I've looked into this and I can see that it's already been explained to you on more than once occasion (by one of our Escalation Managers), exactly what the status of this is.

You requested your withdrawal on December 4th, however you did not produce the necessary verification documents until December 11th. The approval process does not begin until we receive those documents, so it was on the 11th that the approval process began. Our time frame is crystal clear, in that it may take up to 15 BUSINESS days for a withdrawal request to be approved. In this period, Christmas and New Years entered into the equation, which obviously are holidays (not business days). Your withdrawal request was approved on the 14th business day.

Once your withdrawal was approved, your information was sent off to our processor. Again, we are very clear in that it can take up to 10 business days for payment to be issued. As your withdrawal was approved on January 6th, we are still within that window of time.

Your payment IS being processed and while you may not appreciate the length of time this may be taking, we are very much upfront about our withdrawal and processing times.

I hope this clears things up for you.


posted on January 18, 2015.

Dear @schickel1,
Did you received your winnings?

posted on January 22, 2015.

It's a nice practice to confirm if your complaint is resolved or not, thank you.