Cool Cat Casino - Waiting too long for payout

RESOLVED
Sharon Lindsay United States
posted on August 4, 2016.

I requested a payout of $2,000 on June 23, 2016 via bank wire which, according to Cool Cat’s own website, states this is the fastest way. I supplied all the required documents and they confirmed receipt of such documents. My payout was reviewed and authorized and I have still not received it.

I was told it had been sent to a third party for distribution since they were not a bank. It has been way too long! They keep jerking me around and giving me different excuses now. (like how many days it takes, etc. It has already passed all of those days... and more)

posted on August 7, 2016.

Hi Sharon--

I'm terribly sorry for the delays and frustration you've experienced with this.

I'm not in the office until tomorrow (Monday), but I will make it a priority to look into this as soon as I'm at my desk. I'm certain I'll be able to resolve this in very short order.

I'll be back with an update.

All the best,

Tawni

posted on August 9, 2016.

Hi Sharon--

I've taken a look at your account and I've made certain that your payment has now been uploaded for the processor. I would expect you'll see this reflected in your bank account, later this week or early next week at the absolute latest.

Again, I sincerely apologize for the delays.

All the best,

Tawni

Sharon Lindsay United States
posted on August 9, 2016.

Thank you so very much Tawni.... I will look for it and let you know when I receive it!
Thanks again for your time!
Sharon

posted on August 13, 2016.

Hi Sharon--

I've been going through wire confirmations this afternoon and just to reassure you, I do have the confirmation that your wire was sent.

Please check your account early next week...

Have a wonderful weekend!

Tawni

Sharon Lindsay United States
posted on August 14, 2016.

Hi Tawni,

I still have not received my money. It is Sunday and I will look for it the "first of the week". I will let you know If and when I receive it.

FYI: I have not received an email from anyone saying it has been wired. I have only heard from you on this forum.

Thanks for trying to help me!
Sharon

Sharon Lindsay United States
posted on August 17, 2016.

Hi Tawni!
I have received my money!! Thanks for your help!!
Sharon

AskGamblers
posted on August 17, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.