Ruby Slots Casino - Waiting on $2000 payment from May

RESOLVED
posted on June 15, 2016.

I received an email that my payment of $2000 was approved for payout on May 19,2016. I was told it would take up to 10 business days to receive the funds and as of today, I have not received any of the $2000.

AskGamblers
posted on June 21, 2016.

Dear @rocketdog83,

Please let us know if there's some update on your issue.

posted on June 21, 2016.

I have not received any updates from the casino on my issue.

posted on June 22, 2016.

Hi rocketdog83--

I'm so sorry for the delays with this, as well as my own delay in responding (I've had to take a few days off).

I've looked at your account and I do see your wire has already been sent off. I would expect you to see this reflected in your account no later than Friday (it may already be in your account, now).

I wish you all the best,

Tawni

posted on June 22, 2016.

Hi Tawni,
I checked my bank account today and I have not received any funds. I will continue to keep an eye on my bank account and I will give a status update on Friday.

Thanks.

Jamie

posted on June 24, 2016.

Today is Friday and I have not received any funds. Please look into this and let me know when I can expect to receive my money.

posted on June 27, 2016.

Today is Monday. I checked with my bank today and I have not received any funds. I would like an update as to when I can expect to receive my money.

posted on June 30, 2016.

Hi rocketdog--

I'm so sorry to just be getting back to you on this--I've had to take a bit more time away from the office, so I'm very much behind. :-(

I've spoken with our finance department about this and I do see that several wires that went off last week were held up by our processor (I honestly do not know the reason this happened), but I do see that it was successfully issued yesterday. Please check your account tomorrow and confirm one way or another.

Again, my sincerest apologies with this.

Tawni

posted on June 30, 2016.

I have now received the funds. Thanks.

posted on June 30, 2016.

Wonderful! I'm so relieved. ;-)

I hope you have an incredible holiday weekend,

Tawni

AskGamblers
posted on July 1, 2016.

Based on submitter's last post, AskGamblers Complaints Team consider this case as resolved and it is now being officially closed.

Thank you all for your cooperation.