Planet 7 Casino - Waiting On Payments For Over A Month

RESOLVED
posted on April 13, 2016.

I have been waiting for almost a month and couple weeks on my first and second withdrawl from planet 7 casino everytime I contact someone about my payments I get a different excuse the lastest is that they should of gotten a tracking number on my checks but havent heard back from the processor yet. So now for weeks my payments have been turned over to escalations department I contact them and they seem to know nothing about my payments first one was for $2,350 and the second is for $1,350 At this point I would just like to have some hope as to when i am getting my checks I continue to play on there site and they have no problem taking my deposits still, sowhy is it so hard to recieve my payments. Thank you.

posted on April 15, 2016.

Hi Butterfly32578,

I'm so very sorry for the delays you've experienced.

Your total payments are now on their way to you. I would expect to see tracking early next week with the payment arriving to you before the end of the week.

I will update this as soon as tracking hits my desk. ;-)

All the best,

Tawni

posted on April 15, 2016.

Ok hopefully your right and I will see some payments soon

posted on April 15, 2016.

Could you please give me the amounts of the checks that are supose to be mailed out thank you.

posted on April 17, 2016.

Hi Butterfly--

I'm so sorry--I misspoke when I stated 'total payments,' in my last post.

The amount that's gone out is $2392 and I will follow up with both the tracking and balance, first thing Monday.

Have a great weekend,

Tawni

posted on April 17, 2016.

Ok thank you hopefully the first check will come next week , and can you tell me when the second check will be mailed out and how much is that one for.

posted on April 18, 2016.

Have you got a tracking number for me yet and could you tell me if the first check has actually went in mail or is it still at the processor's office thank you.

posted on April 20, 2016.

So I asked planet 7 today if they got a tracking number yet an this is what i got told.

Planet 7 CasinoLive Chat
info: Please wait for a Planet 7 agent to respond.
info: Thank you for using our LiveChat Service. This is 'Marisol'. Please verify your Email and Phone Number so that I can assist you.
Levana : ******­***­***­***­***­***­***­***­***­*****
Marisol: Thank you for the information, how may I help you?
Levana : Can you tell me if theres a tracking number on my first payment
Marisol: Allow me a moment to review your account.
Levana : Ive been told for 2 months almost that its on its way
Levana : Ok
Marisol: I can see that a withdrawal for the amount of $2352 was sent to the processor on the 15 of april
Levana : What about my other withdrawl
Levana : Supose be two of them
Levana : And the 15th of april seriously ive been told that it was at prossers for awhile
Levana : This is starting to be a little much dont you think ive been told i would get my money by end of week
Marisol: Thanks for holding. While you wait, why not check out our sister casino, Royal Ace? You can try them out with a $50 FREE CASINO CHIP. Simply redeem code TRYTHEM50 for $50 FREE to check them out! Thanks again for holding. I will be right back. Click here... http:/­/ww­w.r­oya­lac­ema­il.c­om­/sp­eci­al-­1.php
Marisol: There seems to be a small delay due to some limitations when sending money to the US , we have fixed this and are currently submitting payments based on a QUEUE.
Marisol: Rest assure you will get paid shortly , I am really sorry for the inconvenience . You may check back with us tomorrow for any updated . Regardless of this you will be notified via email once paid
Levana : So what about my second withdrawl can you tell me how much it is please

posted on April 21, 2016.

I got my first payment today things starting to look better hopefully my next payment will be here soon thank you ASKGAMBLERS for your help i will keep you posted when i get my second payment and the status on if there is any problems with depositing

posted on April 22, 2016.

Hi Butterfly--

You beat me to the good news. ;-)

I do have a bit more good news for you--I can see that your next payment is already processed, so I would expect to see tracking by mid-week, next week.

Have a wonderful weekend,

Tawni

posted on April 22, 2016.

Thank you so much that is good news

posted on April 26, 2016.

Hi Butterfly32578,

I didn't want you to think I'd forgotten about you. ;-)

As mentioned last week, I'm just waiting on tracking--I hope to have it by tomorrow or Thursday. The moment it crosses my desk, I'll report back, here.

All the best,

Tawni

posted on April 27, 2016.

Hi Butterfly32578,

I'm here with good news. ;-)

Your tracking hit my desk, late yesterday afternoon. I can see that your package will be delivered sometime before noon, today.

Again, I'd like to apologize for all of the delays you experienced with this.

I wish you all the best,

Tawni

posted on April 27, 2016.

Thank you for the information I'm still waiting to see if check shows up today i will keep you posted ASKGAMBLERS and again thank you Tawni for your help and from the help with ASKGAMBLERS.

posted on April 28, 2016.

Got my other payment today thank you just deposited it last payment my bank approved next day cause check was in us dollars ASKGAMBLERS thank you. You can put this dispute as resolved and satisfied.

AskGamblers
posted on April 29, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.