Slots of Vegas Casino - Waiting on payment for 45 days

RESOLVED
posted on April 16, 2015.

I have played at Slots of Vegas since 10/2013 and in that time I have deposited over $5k. I requested a withdrawal by wire transfer in the amount of $2203 on March 1st 2015. The withdrawal was approved for $1993 on March 23rd. I have sent emails and account verification information several times and still no money. I have added my correspondence with the casino.
From: "Slots of Vegas Support"
Date: March 10, 2015 at 10:20:25 AM EDT
To: ************** <[email protected]>
Subject: Acknowledge: When you were offline (via LivePerson) (Ticket# LTK12166012571399X)
Dear blndscn,

Thank you for contacting us!
We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day.

To help track your inquiry we have generated a reference number. Your ticket code is LTK12166012571399X. Please use this code in any further communication.

Sincerely,


Support Team

In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email.

====== Your Inquiry ======
Hi. I have been a member of slot of vegas for several years. I have a pending withdrawal from 3/1/15. I was just curious on the time frame for my payout. Thank you for your help.

From:
Date: April 10, 2015 at 11:14:13 AM EDT
To: "'Bryan **********'" <[email protected]>
Subject: RE: Slots of Vegas CC Agreement0001.pdf
Dear Bryan,

Your withdrawal was approved on 3/23/15 it was sent to the third party
processor on 4/9/15 (11th business day) remember that our withdrawals take
10-14 business day form the approval date to be sent.

As soon as our third party processor contact us with the tracking number and
courier they used to send your check our finance department will send you an
email with it.

Best Wishes,

Monika
Slots of Vegas Casino
Withdrawals Department
1-855-219-9369
(Monday-Friday 11am-4pm eastern time)

* Any of our withdrawals methods take 10-14 business days from the approval
date to be sent to the third party processor.
** Our checks are not cashier checks or certified checks, they are only
meant to be deposited into your bank account and left to clear.
*** A $250 fine will apply should the check, sent to you with your winnings,
happens to be returned due to an address mismatch.
**** Do not mention gaming to the bank




-----Original Message-----
From: Bryan ******­***­*[m­ail­to:[email protected]]
Sent: Friday, April 10, 2015 8:06 AM
To:
Subject: Re: Slots of Vegas CC Agreement0001.pdf

Monika,

It has now been 14 business days since approval and a total of 38 days since
requested. Has the check been sent? Will it ever be sent? Please advise!!

Bryan Watkins

Sent from my iPhone


On Mar 30, 2015, at 1:14 PM, wrote:


Dear Bryan,

Thanks for the information, remember our withdrawals take 10-14
business days from approval date to be sent. Once you receive the
check all you need to do is to deposit it into your bank account and
don't mention that the check comes from gaming.

Best Wishes,

Monika
Slots of Vegas Casino
Withdrawals Department
1-855-219-9369
(Monday-Friday 11am-4pm eastern time)

* Any of our withdrawals methods take 10-14 business days from the
approval date to be sent to the third party processor.
** Our checks are not cashier checks or certified checks, they are
only meant to be deposited into your bank account and left to clear.
*** A $250 fine will apply should the check, sent to you with your
winnings, happens to be returned due to an address mismatch.
**** Do not mention gaming to the bank




-----Original Message-----
From: [mailt­o:[email protected]]
Sent: Saturday, March 28, 2015 8:42 AM
To: [email protected]
Subject: Slots of Vegas CC Agreement0001.pdf

Monika,

I received your message and I have attached the requested information
to complete my withdrawal.

Thank you,

posted on April 17, 2015.

Hi bindscn,

Good news, your payment was sent via check and the tracking details were sent to your email yesterday. Would you please be so kind as to confirm that you did indeed receive the email?

Thanks,

Tawni

posted on April 17, 2015.

Tawni,

I have not yet received the email you speak of.

Thanks,

Bryan

posted on April 19, 2015.

Hi Bryan,

Did you check your spam folder?

Thanks,

Tawni

posted on April 19, 2015.

Hello,

I have checked both my inbox and junk folder the last three days. I have not received any emails from Slots of Vegas. I have not received a check either. It has now been a

posted on April 19, 2015.

Hei blndscn,

I will look into this and get back to to you.

Tawni

posted on April 19, 2015.

Continued from previous:
It has now been a total of 20 business days since approval! Why is a check being sent anyway? I originally requested a wire transfer.

Bryan

posted on April 20, 2015.

Hi blndscn,

I'm looking into what happened as to why a check was issued in place of a wire.

In the meantime, I do have the tracking info for you, as you state you have not received it: FedEx634009711785. As you'll see you should be receiving the check tomorrow (Monday).

All the best,

Tawni

posted on April 20, 2015.

Tawni,

I just wanted to let you know that I have received the check. I want to also thank you for your quick response in resolving this issue.

Regards,

Bryan