Royal Vegas Casino - Waiting on 2 withdraws 6000 and 8000 CAD

UNRESOLVED
julien06 Canada
posted on October 19, 2014.

I am still waiting on two withdraws from Royal Vegas Casino,

after my first attempt to do a withdraw (10days ago) I wasn't asked to send the usual information (credit card, passport...),

I did another withdraw for 8000CAD couple of days after .

I received email confirming my requests but again wasn't asked for any papers.

I called and was asked to send documents in order to get payed.

Send everything,
calleed again and was confirmed my withdraws were approved.

I am still waiting on them and hope to see this complaint solved really soon .

Julien

posted on October 21, 2014.

Hi Julien

Please mail me your account details to [email protected] so I can see what is going on.

I will get back to you as soon as possible.

Regards

Wim

julien06 Canada
posted on October 21, 2014.

I just emailed you my account details.
Thanks

Julien

posted on October 22, 2014.

Hi Julien

Your withdrawals have been processed and you should receive it within 7 business days.

We sincerely apologise for the delay in payment.

Regards

Wim

julien06 Canada
posted on October 23, 2014.

I will close the complaint as soon as I get the withdraws.