Planet 7 Casino - Waiting for withdrawal from 6/29

RESOLVED
posted on July 20, 2016.

I made multiple withdrawls from 6/26 to 6/29. Planet 7 on 6/29 combined my amounts into one large 1750.00 withdrawl and it disappeared for processing and was told 10 days. I followed up on 7/14 and was told it would be sent on 7/19. The checked today and now they say it has not gone to third party processor yet and not sure when. Also now they say it will be a wire transfer instead of check that I asked for. I emailed account manager ally and got an auto reply that it takes her 3-5 business days just to answer an email. My last withdrawl took 55 days and ask gamblers was able to assist so I an back again. Love the casino but withdrawls and communication are lacking.

AskGamblers
posted on July 23, 2016.

Dear @Slotcar,

Please let us know if there's some update on your issue.

posted on July 23, 2016.

No updates still have not answered my email.

posted on July 27, 2016.

Hi Slotcar--

I am so sorry--not only for the delays and frustrations you've experienced, but also with my slow response.

I looked at this last week and made sure to ask that your payments be made immediately, but I had a bone-head moment and completely forgot to post here. I'm so very sorry for that.

Both of your payments have gone off and I would imagine you'd see these reflected in your account by morning (if not, already).

Please confirm if you've received the payments.

Again, my sincerest apologies,

Tawni

posted on July 27, 2016.

Yes they just arrived today, still was expecting check but the wire came through. Thanks for your help!!

Just and FYI your chat team was very rude and Ally your escalations manager still has never answered my emails just an automated response

Thanks

Adam Crawley

posted on July 28, 2016.

Hi Adam--

Thanks for updating this thread.

Again, I am so incredibly sorry for what you've experienced, but relieved this has now been resolved for you. ;-)

I wish you all the best,

Tawni

AskGamblers
posted on July 28, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

AskGamblers
posted on July 28, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.