10Bet Casino - Waiting for withdrawall for almost 4 weeks

UNRESOLVED
posted on August 19, 2015.

Hello,
Waiting for my withdrawall for almost 4 weeks, from like three I am trying to find why is it so long and getting same reply on chat "we will contact finance team and will let You know asap".

posted on August 21, 2015.

Hello,
I have got €455 from all of these withdrawals and they have locked my account! They said that the rest was a bonus which is not true!! maybe some part was but definitely not the all!! maybe someone from here will fix? let's see...

AskGamblers
posted on August 25, 2015.

Dear @GamblerAnonymous,

Any updates regarding your complaint? Thank you.

posted on August 28, 2015.

Dear player,

The deduction of the accumulated winnings was performed upon a proper notification sent to your official e-mail address by our Customer Service - the reasons behind the relevant restrictive actions and the legal ground for that were concisely and properly explained with reference to the T&C under which the Casino operates.

All deposits that were not lost have been refunded to you accordingly.

Kind regards,
10bet Casino Team

posted on August 28, 2015.

Yes and I have explained You that maybe little part (30-50%) was a bonus money the rest was REAL DEPOSITTED money!! so You are wrong, if the deposit and bonus has been lost then all winnings from new deposits (refunded) should be paid! if not let me play with my money+ 30-50% bonus on the account!! You have checked 4 weeks and have checked it totally wrong. You should check this AGAIN as it's impossible that all the rest money was a bonus.