Waiting for three weeks

RESOLVED
posted on August 15, 2015.

Dear Askgamblers,

On july 26 I have made a deposit of € 20 from my Skrill account to my Wintingo account. But the amount isn't credit in my Wintingo account till now. I have a chat with several people from Wintingo then, after one hours waiting for my money. I have talking witch four different people and finally they advised me to write an email to [email protected] The next day no response. Again I forwarded my email. Next day: nothing. Again a chat conversation: They had been given me the wrong email address (?!). On july 30 I forwarded my emails to [email protected], with a print screen of my deposit. Until now we have NINETEEN times contact by mail about this issue. Every day I ask if it has been solved, and I get again, and again the same kind of reaction from Wintingo casino:
'Please be advised that the screenshot has been escalated and the Finance department is reviewing this situation for you I am going to ask you to wait for feedback on this matter please, and we will try to process this query for you as quick and as soon as we possibly can'.
And: 'Firstly please accept my apology regarding the lengthy delay for your deposit made. This is still with our banking team and we are awaiting feedback'. And: We have escalated this and are awaiting feedback from our banking team. They do not work over weekends so should only have an answer by Monday when they are back in the office, have a lovely day'.
And: 'The Casino Treasury Department is waiting for access to the statement reports of the service provider, and as such we are having issues with the Skrill processor. I wanted to let you know that the matter is being treated with the utmost due urgency'.
And: 'Firstly please accept my apology regarding the lengthy delay for your deposit made. This is still with our banking team and we are awaiting feedback'.
And Yesterday: ‘unfortunately we cannot issue you with their e-mail adders, however your query is of paramount importance to us and I can assure you that you will get a positive response tomorrow regarding the status of your query'.
And finally today: I do sincerely apologize for this, this is being followed up and it treated with urgency. My manager is aware of the matter and is ensuring this is getting the attention it deserves.
Unfortunately our banking team is not in on weekends and will only be able to pick this up from Monday again'.

My deposit is small amount of money, but it's MY money!
This is no longer believable! Will you please help me?

posted on August 19, 2015.

Hello askgamblers,

Thank you for publising my complaint.

Finnaly, after three weeks, wintingo credit my amount!

AskGamblers
posted on August 19, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.