BetRally casino - Waiting for several withdrawalls 2-3 weeks

UNRESOLVED
posted on August 19, 2015.

Hello,
Played here for half of the year and have no problems with my cashouts. It has changed now... waiting 3+ weeks and money is still pending... contacted with support several times and never got reply why is that just that it will be processed asap.

posted on August 21, 2015.

Hello,
Got €1200 from them, they said that the rest was lost and everything over 1200 was a bonus which has been removed and account closed... this is definitely not true! I have depositted there €3100 these "days" and got some bonuses if there was some bonus then they should remove it, I'm 100% sure that there was max 1000 in bonus the rest was my real deposits and the bonuses has been wagered/lost but not mine real money! let's see what will happen now...

posted on August 23, 2015.

Dear player,

our finance and our fraud department have checked your case thoroughly, including all the transaction you are referring to above. The amount you have been refunded represents the exact amount of funds you have deposited and which have not been lost. On all remaining deposits you have claimed bonuses, and all these deposits were lost. Please note that the way our system is set up, it is not possible to lose only the bonus, since real money is always played first from the balance.

Best regards,
Daniel

posted on August 23, 2015.

You say that all other deposits has been lost and only bonus played? CAN'T BE TRUE because there was 30-50% bonuses and the rest was my deposited money. If everything would be lost then all winnings from new deposits should be paid, why they are not then? If there is any bonus it is clearly show in the cashier and it wasn't there - just winnings from my deposits. Finlly if any bonus is there let me play with it and reopen account but it was clearly shown that there is 0 bonus and all of those pending winthdrawals was won from deposits which You have sent back.

posted on August 23, 2015.

Dear player,

As you have already been informed, the winnings that were generated after the deposits made without a fresh claim of Casino bonus consisted of bonus-deriving funds which were intentionally transferred in the new game deposit round right after a bonus-claim deposit being lost as a result of the apparent breach of Rule 4 of the T&C. The rule states that winnings from "free spin" or "bonus" features initiated with bonus funds but completed after the bonus has been wagered, lost or forfeited will be removed.

The detection of such deliberate manipulative betting patterns aiming at accumulation and subsequent cash-out of bonus-deriving funds without the completion of the necessary roll-over requirements each time a no-bonus deposit has been executed, gives sufficient ground for the forfeiture of all winnings and suspension of the account.

posted on August 24, 2015.

Can't agree... there might be some part of bonus funds "initiated" with games but only part as I said 30-50% and the rest was real money so there wase some winnings from bonus but mostly from real deposit which I have made to get this bonus so the calcilation that all of those was a bonus is very wrong. As I said in the e-mail I can agree to get refund of deposits which was "initiated" in games with the bonus but not only new deposits for which I have continued games.