Las Vegas USA Casino - Still waiting for payments

beeparks United States
posted on July 13, 2016.

I have won a total of $4200 from this casino. I placed a withdrawal on June 5, 2016 for $2500. I was sent an acknowledgement email. I sent all of the required documentation. I placed another withdrawal for $1700 on June 20 and received a second email acknowledgment. Again, I sent documentation. On June 14 I noticed my $2500 withdrawal was declined and reversed back into play. I contacted the casino by chat option. I was told that their security dept had been trying to reach me and without contact my withdrawal was declined. I was told they called 3 times. (I never received such calls). I was then asked if their security could call me at that moment and I agreed. Someone called immediately and we verified my information. After that call, I re-submitted my $2500 withdrawal (having lost two weeks on it). I continued playing at this casino. I contacted them again on June 27 by chat option. I was told at that time that their primary processor was down and there was a delay. They were having to use their secondary processor. After checking other complaints on this site regarding this casino, it appears that the processor has been down for quite some time now, at least May and June and July so far. I have not been told any time frame for payment, only that I will be emailed when my first payment is sent out. I am concerned that I may not get paid my winnings. It's been nearly 7 weeks now. My concerns began with reversing my winnings and saying they had called me. No one called me until the security guy called on the 14th (due to my inquiring by chat). There was no mention in the June 14th chat session or in the phone call about a processor being down and delaying payments. :( I would just like to have my winnings.

posted on July 14, 2016.

Dear beeparks,
Our Finance Dept has left you a voice mail the other day to offer a different payout method which would provide faster results at this time. Please contact our Finance Dept via email or chat. We will not be responding any further to this thread. Thank you

beeparks United States
posted on July 15, 2016.

I finally received a voicemail and an email from this casino yesterday, 7/14. They offered me an alternative payment by check. I was instructed to reply to the email to verify information and I did reply. Please don't close this complaint as I have not received any payments or confirmation of payments. I am hoping for a positive outcome.

beeparks United States
posted on July 25, 2016.

I checked the casino site on Monday, July 18 and the first payment was in progress. This was very encouraging. I then received a check by courier on Thurs, July 21. Hopefully a second (of 5 payments) will arrive this week. I will update the status again soon.

posted on July 28, 2016.

Dear @beeparks,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

beeparks United States
posted on July 28, 2016.

I have received 1 of 5 payments. I contacted them yesterday via chat and inquired about the second payment. I was told that I would be notified by email when another payment gets processed (but no time frame was given to me). I still have no idea when a second payment will arrive. The payment by check was offered as a quicker method since they were experiencing ACH processing issues. So far, it isn't any quicker.

beeparks United States
posted on August 1, 2016.

I have checked and a second payment is "in progress" status as of Friday, 7/29.