Old Havana Casino - Waiting and waiting on a $500 cashout

Jack Davis United States
posted on September 25, 2016.

Cashed out $500 on 8-31, still haven't received money yet. I sent all the documents they requested and security sent me an email saying documents were approved. Every other day I chat with a rep who doesn't have any answers other than "it's been delayed." Since my cashout I have made several deposits; there seems to be no trouble processing them.
I would also point out that they keep sending me promotional offers, without mentioning their payment issues.

Correspondence of 9-7:
Dear Mr. Davis,

Thank you for contacting us! It is a pleasure to be of your assistance.

This email is to inform you that we successfully received all the documents you sent. We have informed our Financial department that everything is now good in order to process your cash-out.
It has now been almost 3 weeks since this email.

We appreciate your cooperation to update your casino file. If we need any further documentation in the future we will let you know. At the moment please feel free to keep on enjoying our Casino experience and our great promotions on your deposits!

Your satisfaction is our top priority. Please feel free to contact us if you have any additional questions.

Best regards,


Security Department

Main Street Vegas Group

posted on September 30, 2016.

Dear Jack,

Please let us know if there's some update on your issue.

Jack Davis United States
posted on September 30, 2016.

Just chatted with Finance representative he says payment should be very soon but I have not received it yet.

Jack Davis United States
posted on October 3, 2016.

Casino still stalling, today 10-3 told by finance department same thing I've been told for 3 weeks: it's in the next batch but we can't give you a date.

Jack Davis United States
posted on October 5, 2016.

Payment was received today, I will close complaint

posted on October 5, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.