77 Jackpot Casino - Does not count most of my wagering, refusing to send full game history

posted on February 18, 2016.

I open account on this casino and take nice 200% welcome bonus deposit 25€ and get 50€ bonus.
Wager requirement is 35 x bonus --> 1750€.

I spin one hour and win nicely and my credit is about 200€, i check my wager requirement and on my account/balance section it show 1543€ left. Thats ok, i think and start spin more, after 1-2 hour unstoppable spins i win some more and my credit raise to 700€.
I check my wager requiremet again, suprisely it show totally same 1543€ like 1-2 hours ago.

I ask online support chat whats going on and they say it is normal. website dont count it online, its updated after 24H. Never see this before... but its ok.
I spin maybe 3-4 hours MORE and wager many thousands of euros more and ending credit 457€ and then finish my play this day.

So next evening after 24 hours i check my account/balance again and like i afraid its not updated, still same 1543€ wager requirement.
I wait one more night and this morning start to check again... no updated. Then i ask from my "account manager" Jim Carling by email if he can help this problem. Now he answer me 2 times same at i wager only 207€ and i have to wager 1543e more, what is far far away from truth.

On website cannot check your game history what tell the true what really happen. Now i ask from him if he can send me my gamehistory somehow but i dont belive they wanna do that. Look like this casino its not play fair at all.

posted on February 22, 2016.


We are checking your issue and we will let you know in the next 48 hours.

If you have any further questions or you need more information please contact our support and we will give you an answer as fast as we can

posted on February 22, 2016.

Ok, i wait your answer many days by email. Funny things.. my wager requirement only raising when i spin more. Last thursday it is that 1543€, now after few hundreds more spins it is 1726€
Your wager count engine it is not work very well. :)

posted on February 23, 2016.

Dear jamethai

We didn't find any wrong with our wager system.
please next time you make a complaint try not to play while we investigate it, its make it hard to understand .

Anyway if you want you can withdraw your balance

posted on February 24, 2016.

Cannot log in to my account anymore check what happen, but Jim promise yesterday make my withdrawal manually. I update status here when my money arrived.

posted on February 26, 2016.

I get my winning to my bank today, so this complain can close with happy ending now. Thanks for askgamblers, i feel like without this complain they dont wanna even investigate them own error.

posted on February 26, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.