I won 3000 on bonus I had to deposit a pound to get it. I put in withdraw funds and they asked id I sent all id day before money was to be paid I checked emails and they closed account and voided winnings saying they found multi accounts I never created accounts but wont talk to me wont reply I asked for details of accounts and haven't received any also with what he said I thought accounts just been done but were done 2013 2014 ive tried to talk to them but they blocked me just wernt interested .if I had created accounts I wouldn't claimed winnings and surly would have flagged up as soon as I did my account in feb
Your account was locked due to being a duplicate account. You have registered 4 previous accounts at Quatro Casino receiving the sign up bonus in June 2013, October 2013, April 2014, October 2014 and now again in February 2015.
You have mentioned to risk management that someone else used your details for the previous accounts, however there is no evidence of this and this is not conductive with identity theft as those people do not use an identity to claim free bonuses at casinos. Furthermore, the same card that was used to deposit at one of the earlier opened accounts was used to deposit at the most recently opened account.
The casino terms and conditions do not permit more than one real account per household, personal computer or email address. This is necessary in order to reduce the casino's exposure to online losses.
Risk management went back and forth with you at least 4 times with all of this information, so the idea that they were not responding is a compete lie.
The casino will not correspond with the player any further on the matter. The complaint should be closed.
They contacted by email not by phone I have not created any other accounts they just said winning voided and I asked for details of other accounts wont reply.
We got clear evidence from a casino management that this player breach casino's Terms and Conditions. We consider this complaint resolved and closed.
Quatro Casino complaints
- 6 of 6 resolved
- 1 day avg response
- 5 days avg complaint life
- 17 USD avg amount
Quatro Casino - Closed my account and cancelled my withdrawal with no evidence presented for terms violationResolved
Quatro Casino - Closed my account and cancelled my withdrawal with no evidence presented for terms violation
Hello On 04/08/2015 i created a Quatro Casino account and I took advantage of the promotion € 100 scratch cards free, i won a € 25 bonus and ...Read more
Quatro Casino - Payment not received over 8 monthResolved
Quatro Casino - Payment not received over 8 month
Recently I played QUATRO CASINO. following a promotion. I filed 10 KR and I won 900 KR after I turned 35 x the bonus, I requested a withdrawal six ...Read more
Quatro Casino - Cashout refused
Quatro Casino - Cashout refused
Hi, i made deposit 1usd to get bonus, i playthru the bonus and made cashout, and they just close my account and dont want to re-open it and send me a ...Read more
Quatro Casino - account blockedResolved
Quatro Casino - account blocked
hi i signed up for the bonus of free scratchcards on quattro casino with the site being highly recommended by my friends . i won twenty five pounds on ...Read more
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