Recently had my account blocked on Virtual City Casino after wagering the bonus until I could withdraw my winnings. They claim that I have to call the risk management team. every time I phone it's apparently a different country and time of day. Very bad casino, keeping all the money, locking accounts, customer service is a joke (first woman i talked to was laughing at the fact I cant buy people things i promised) Was sent withdrawl confirmation but never contacted regarding this decision. avoid this place. We are going to write letters and keep calling but they just don't care about the consequences. "
Please send your account number to [email protected] so I can look into your issue.
The casino support is located in Australia. Current timezone is +11:00GMT. Risk management department is in the office between 8.30-5.30.
Actually I have managed to find your account.
I have spoken to risk management and they have asked that if you are not able to get ahold of them via phone, you can email them at [email protected]
Any updates from the submitter of this complaint?
What happened here? Any updates from the player?
There's no need to affect casino's reputation with posting a complaint which closes due to inactivity of the submitter, after tho chances given to respond, so this case is solved!
Virtual City Casino complaints
- 10 of 12 resolved
- 3 days avg response
- 3 weeks avg complaint life
- 0 avg amount
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