Virtual City Casino - Winnings confiscated without explanation

posted on January 7, 2014.

I opened an account this casino and deposited 10p and you get five spins of the wheel and I won £20 which derives the bonus amount.I met the wager and won £248 withdrew it and for two days it was being "processed"After contacting customer services three times at no time was told anything was wrong,they even sent me 3 emails offering me further deposit match bonuses up to 100%.On the third day they emailed to say my winnings were confiscated as I had multiple accounts.I have one account with their sister companies which I told them and they refuse to give details of them as they say it contravenes the data protection act,strange considering they are supposed to be in my name.You can only their risk department by email to which they wont respond.They are regulated by the Kahnawake gambling commission which unfortunately not whitelisted in the UK gambling Commission like Alderney,Malta etc.There are a number of other reviews from customers like myself.Some have deposited larger amounts of money.In the UK once a company has accepted your card payment they have entered a contact not so with this casino,further they are not allowed in the USA,France,and China to name a few.Should be banned in the advice to everyone is to stay clear of this casino and others that come under the CR casino Rewards umbrella.

posted on January 8, 2014.

After auditing our systems we have detected that multiple Casino accounts have been created using your PC, email address or personal details.

The Casinos terms and conditions do not permit more than one real account per household, personal computer or e-mail address. This is necessary in order to reduce the casino's exposure to online losses.

As such, the winnings have been voided and confiscated. As a sign of good faith, your deposit was refunded.

I have sent details about the case to Ask Gamblers.


posted on January 13, 2014.

We were informed by the casino security department that player has registered multiple accounts at the casino, which is considered as an obvious breach of the casino terms and conditions.

The complaint is closed and marked as successfully resolved.