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my bonus winning forfeited


This was my first time coming online to gamble, so I read a couple reviews and was referred to "virtual casino" website. So I signed up, then i received a pop up chat box of a customer live chat, which said, if I deposited a certain amount and I could receive a 300% bonus, which sounded awesome. The only game I play is baccarat, which is a table game. So I asked him before I made my deposit if would be able to play and he said yes ,so I made a $40 deposit but with the bonus I had $120, Which I thought was terrific. So I was so excited, I played a little bit and actually won, so I decide I wanted to cash out, but again, since im new I dindnt know how, so he told me I had to play and make at least $100 over my bonus amount to withdraw....so I continued to play and won, so i told them. Then they said i needed to call tomoorow and speak with someone from a withdrwal dept. At this point im ok, this online gambling is not for me....but i decided to contact them a few days later and spoke with someone who told me all my winnigs was forfeited because i wasn't suppose to use the bonus at the table games!! long story short, they blocked me saying i was high risk and i lost any winnings I made!! This whole online gambling experience was horrible, i don't think its for me....

Discussion

User name

Dear Player:

As explained before; You've made a $40 deposit on 3/25/2013 6:34:28 PM

On 3/25/2013 6:34:28 PM you redeemed bonus BOOSTBANK200 that has following restrictions.

200% Match

Slots & Keno Only

NO Playthrough

NO Max Cash-Out

Redeem: BOOSTBANK200

Deposit $30 or More

(Redeem Unlimited Times)

You've played 100% Baccarat with a bonus that was created to play slots and keno only and this is why winnings were voided. Please be aware that Baccarat, Craps, Roulette are NON allowed games when it comes to play with bonuses and bonus you redeemed was to play Slots and Keno ONLY. http:/­/ww­w.t­hev­irt­ual­cas­ino.co­m/r­ule­s.php

"Unless otherwise stated, playing on the following restricted games while on a bonus will void any and all winnings generated: Craps, Roulette, Baccarat, Pontoon 21, War, Sic Bo and Pai Gow Poker"

On 3/29/2013 9:45:46 AM you requested a refund of your deposit and Fraud Department processed it. Your account was closed and refund sent back to your card.

Refer Casino Affiliate Program

User name loyalty-level-2

Wow are you serious.... I'm not talking about my refund

User name

Dear Player

Your refund was already processed. The casino informed me that it may take up to 4 weeks; depending on the bank to put the money back into your card.

Best Regards

ReferCasino Affiliate Program

User name loyalty-level-2

I would not had received my original deposit back***

Virtual Casino Complaint Stats

Resolved 26 / 30
Avg. Amount $2,993
Avg. Complaint Duration 22 days
Avg. Response Time 3 days

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