Very unresponsive and unprofessional Customer Support.
VIP Lounge (Jackpot Factory) non-payment $6100
I made a withdrawal from VIP Lounge (firstname.lastname@example.org) back in February 2007. They said their financial processors had froze their accounts during this withdrawal process and an investigation would be conducted. This issue continued for several months. I communicated via email on a regular basis and always received same replies that an investigation was being conducted and their lawyers were also involved. VIP never resolved this issue, then last year I received notice that my account was migrated to ALL SLOTS USA (email@example.com). I began communication with this casino and basically there reply was the same as VIP. Just recently I learned that ALL SLOTS USA has ceased operations and I no longer get a response to my emails from them. So I emailed VIP again and they said they no longer have records of USA accounts and all correspondence should be conducted with ALL SLOTS USA. I am at a deadend and don't know what can be done. Can you help me in this matter?
Thanks, John Miley
All Slots USA has closed operations, but I may be able to check the issue back in 2007: please let me know name,surname and account number
Thanks for the feedback.
You have received players account ID and email used at your casino, together in the same email you got the reply link for this complaint.
Didn't get any info, in the emails I receive there is no details disclosed...
Player's details resent to the casino representative.
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