Slots Jungle Casino - Very slow payout and no response to emails

RESOLVED
posted on May 31, 2015.

I have deposited around $2000 to SlotsJungle since February. I won $5000 in April. My first four withdrawals were approved within 4 business days as stated in email from Finance Department. They paid me $500 per week. I got VIP staus three weeks ago, but I can't see positive things. Instead negative.

Earlier after 4 business days of my withdrawal request my money was sent. In May I had to wait two weeks for my last payment, and my current withdrawal is pending since 20 May.

In VIP message they mentioned faster withdrawals. I am very diasappointed. I have wagered very large amount, place big bets, I don't understand why this situation comes.

I think after they paid me my total deposit amount they don't want to pay me the rest of my winning. I wrote an email to my VIP manager and asked help, there is no response.

posted on June 3, 2015.

Hello thomasb,

I will check your account and get back to you shortly.

Thank you!

Anita

posted on June 5, 2015.

Sorry for the delay, I am checking with finance team and will let you know when I have a reply from them.
Regards,
Anita

posted on June 6, 2015.

Hello Anita,

I have received two payments this week, thank you for your help! I hope this will contiune.

Bests,
Thomas

posted on June 8, 2015.

Hello
Yes, your withdrawal was approved.
I will follow up on your account
Anita

posted on June 9, 2015.

Hello Anita,

Thank you! I requested $1000 withdrawal.
Meanwhile my table limit of BJ was reduced to $20. Why is it?

Thomas

posted on June 10, 2015.

Hello Thomas,

The maximum limit of blackjack hand is determined automatically by casino software.

Regards,
Anita

posted on June 11, 2015.

Hello Thomas,
Your withdrawal was approved today.
Regards,
Anita

AskGamblers
posted on June 14, 2015.

@thomasb,
Did you received your winnings, can we close this complaint? Thank you.

posted on June 14, 2015.

Hello,
I received two withdrawals, and I am still waiting for $3950.

posted on June 16, 2015.

Hello, I will check your account and update you shortly
Regards,
Anita

posted on June 18, 2015.

Hello,
I am waiting for updates from finance department.
Will let you know once I have a reply from them.
Sorry for the delay,
Anita

posted on June 21, 2015.

Hello Anita,

Still nothing, my withdrawal is pending since 11 June.

Thomas

posted on June 23, 2015.

Hello Thomas,
Your withdrawal has been processed.
Regards,
Anita

posted on June 24, 2015.

Thanks Anita!
I did make a new withdrawal, I hope it is processed within 4 business days as stated in email from Finance.

posted on June 26, 2015.

Hello Thomas,
Your withdrawal has been processed.
Regards,
Anita

posted on June 27, 2015.

I hope there will be no problem with my next withdrawals and the complaint can be closed as resolved. If something unexpected thing happens I can reopen it.

Thank you Anita your help!

posted on June 28, 2015.

My pleasure, I will follow up on your account.
Have a nice day,
Anita