Silver Oak Casino - Very Slooooow Pay

posted on March 1, 2016.

Requested withdrawal on the 15th of January, 2016 today is the 1st of March, and I have still not received payment. I have had several interactions with SilverOak to include calls, emails and live chats. I was informed that I would see a tracking number by the 26th of February and still nothing. Just a few moments ago (March 1st), they are still waiting for a response from the processor. They take seconds to withdrawal money from your account when you make a deposit, but when you request a withdrawal, they take 6 plus weeks! How would I like this resolved? I would like to receive my withdrawal ASAP.

posted on March 8, 2016.

Hi kswire,

I’m so terribly sorry for the delays you’ve experienced. As I’m more than certain you’re aware, we’ve had some backlogs in payments recently.

I am pleased, however, to see that your payment was delivered to you last week.

Again, apologies for the delays and all the best,


posted on March 11, 2016.

Dear @kswire,

Did you received your winnings, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.