Vernons Casino is a scam - free 20 bonus

UNRESOLVED
posted on April 3, 2012.

i signed up to vernons to get the 20 pound no deposit bonus. I completed all of the bonus reqyuirements, and deposited so i could cashout. I was told it would pend for 2 days then be processed. it has been 6 days and it is still pending.

today they emailed me saying that they need proof of id, which i hppily sent them, but now i am getting no response from them.

After reading other complaints on this site it seems clear that they do not want to pay out if you win from the no deposit bonus. there customer support is dreadful take ages to respond and everytime they just tell me to be patient.

i would advise anyone not to bother with this joke of a casino

posted on April 4, 2012.

they now emailed me saying that they cant accept the scanned image of my passport as it in ineligable and they want me to take a picture instead. this is a joke i scanned the passport the quality is perfectly fine, and they accepted the utility bill so why wont they aceppt my passport pscan which is perfect.

posted on April 5, 2012.

they tell me now that my documents have been accepted and for me to be patient so maybe their is some progress happening. not getting my hopes up too soon thouigh

posted on April 6, 2012.

lol now they say my bonus is void as i played roulete which is excluded but there terms say riultte is fine joke of a casino

AskGamblers
posted on May 27, 2013.

 Vernons Casino would like to take care of unresolved complaints, with an apology for not doing it before! Is this problem still active?