Vernons Casino Cheat Player

UNRESOLVED
posted on April 2, 2012.

Vernons casino advertised in their website www.vernons.com with a free no deposit bonus of GBP20 with the following terms and conditions:

As a new player at Vernons Casino, you are automatically entitled to receive a no deposit, free sign-up bonus of up to £20 on our registration.

Free Sign-up No Deposit Bonus (“Sign-up Bonus”) – Supplementary Terms:

1.These Supplementary Terms apply in addition to the General Bonus – Terms and Conditions. Please see here for our General Bonus Terms & Conditions.

2.This Sign-Up Bonus is only available to new customers who register and open a Player Account between 6 February 2012 and 16 May 2012. Only one Sign-Up Bonus is awarded per person, household, shared computer and shared IP address.

3.The sum awarded as a Sign-Up Bonus is non-redeemable.

4.Your Sign-Up Bonus will only become Active when You first place a bet that contributes towards the Wagering Requirements. If you do not place such a bet within seven (7) days of opening Your Player Account, then Your Sign-Up Bonus will be revoked.

5.The Wagering Requirements for this Sign-Up Bonus are as follows - You must wager an amount equal to forty (40) times the Sign-Up Bonus awarded to You.

6.The Wagering Requirements for this Sign-Up Bonus must be met within thirty (30) days of Your Sign-Up Bonus becoming Active.

7.No deposit is required. However, please note that no winnings at all may be withdrawn by You until You have deposited at least £10 into Your Player Account. In addition, no winnings accrued in connection with this Sign-up Bonus may be withdrawn by You at all until You have met the Wagering Requirements. Furthermore, this no deposit Sign-up Bonus entitles You to no more than £100 of winnings in total (even if the amount of winnings accrued by You utilizing this bonus is in excess of this amount).

8.PLEASE NOTE that if You withdraw funds in relation to which You were awarded this Sign-Up Bonus from your Cash Balance/ Real before you have met the Wagering Requirements for this Bonus you will forfeit this Bonus and all accrued winnings relating to this Bonus.

9.Not all bets will count towards the Wagering Requirements for this Sign-Up Bonus. Bets on Slots contribute 100%. Bets on all other games (excluding poker) contribute 20%, save for double options on slots and video poker games which do not contribute at all. By way of example, if a player bets £100 on a slot game, then £100 will count towards wagering requirement. If he bets £100 on a roulette game, then £20 will count towards wagering requirements.

10.This Sign-Up Bonus cannot be used in conjunction with any other promotional offer and cannot be exchanged for any cash equivalent. This Sign-Up Bonus can only be used once and is not transferable or assignable.


11.Player from Albania, Argentina, Armenia, Australia, Austria, Belarus, Bosnia and Herzegovina, Brazil, Croatia, Czech, Republic, Denmark, Georgia, Hungary, Kazakhstan, Latvia, Lebanon, Lithuania, Macedonia, Netherlands, Poland, Romania, Russia, Serbia, Montenegro, Slovak, Republic, Slovenia and Ukraine are not eligible for the free no deposit bonus.

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Upon opening account, I used the GBP20 bonus to bet on Roulette and making a winnings. I know that Roulette is counted as 20% towards the wagering requirement. Thereafter, I played Blackjack and slot game and finally fulfilled the wagering requirement which allow me to cashout (GBP204). I make a deposit of 10GBP and requesting for a cashout and no more receiving any bonus thereafter.

After 10 days, they replied to me saying that I have used the free bonus to play on EXCLUDED games and all winnings voided. However, their terms and conditions never mention that Roulette is excluded game , it is just a game of counting 20% to wagering requirement, and never mention that Roulette cannot be played using the free bonus.

Obviously, Vernons Casino cheats player and saying something not appear in their publised terms and conditions. This is totally unacceptable.

I sincerely hope ASKGAMBLERS'COM can file a complaint to this type of cheating casino and as a warning to other players never join there.

Thank you.

AskGamblers
posted on May 27, 2013.

 Vernons Casino would like to take care of unresolved complaints, with an apology for not doing it before! Is this problem still active?