VideoSlots Casino - Verifying my account while locking me out of the casino

RESOLVED
Tellywelly Australia
posted on January 1, 2016.

Hi there ive been a member of Video slots casino for quite some time now, ive had all my ID and address approved for documents etc and i only had 3 more documents needed for verification to be all approved, now i have not even put through my funds to be withdrawn as yet the ere still sitting in my balance $200 AUD, they have locked my account untik the security team look at my credit card verification as i had used my partners card over 5 months ago, fair enough i did what they asked i got him to send in photo ID and a statement authorizing me to use the card and we also had this signed by a JP as they requested this also, now its been over 12 hours amd still herd nothing im still blocked from using the account and my balance is still sitting there... the online chat tell me they have nothing new to tell me amd they will contact me via email that was over 4.5 hours ago... after they have had this all day so its more then 15 hours. Why lock me out when i haven't made the withdrawal asyet and also i need to access the account to upload any declined documents... id love for this to be resolved and for me to be able toake my withdrawal to my neteller account so that i can continue to play and enjoy my time at videoslots. I hope this works this way.
Regards
Chantelle boan

Tellywelly Australia
posted on January 4, 2016.

I received a email from videoslots saying i won $5 prizemoney but i cant access my account

posted on January 5, 2016.

Hi,

The issue with the remaining funds on the account has been solved with the player.

Best regards,

Philip

Tellywelly Australia
posted on January 5, 2016.

Hi there
Actually no they haven't been resolved as yet as im still awaiting for my payment to be processed as i have said i want this issue done and dusted and this would be possible if i could have my funds deposited into my neteller account like ive asked as this was my last deposit method id used to the casino but because you have closed the account without a legit reason im now awaiting for the funds to come back to me..... seems to be something videoslots are avoiding.... payment and this could all be over with by now if i could have it processed to Neteller.

Regards
Chantelle

posted on January 6, 2016.

Hi Chantelle,

The money has been sent to you and we have also sent you proof of this.

Best regards,

Philip

Tellywelly Australia
posted on January 7, 2016.

Yes and once the fund's hit my account i will have this removed but for now it stays....

Regards
Chantelle

posted on January 8, 2016.

Hi,

That is fine. But the money is on the way.

Best regards,

Philip

Tellywelly Australia
posted on January 8, 2016.

Received funds but still very disappointed my account was closed after i was verified. .. and this was my first withdrawal feel very dissatisfied i really did enjoy the casino.

Cheers

AskGamblers
posted on January 8, 2016.

Based on the player's last comment we consider this case as resolved and it is now officially closed.